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CRM Leader (Cape Town, ZA)

Aramex · Cape Town, África do Sul · Onsite

  • Professional
  • Escritório em Cape Town
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Purpose of the Job

Support function to Commercial manager, evaluate and visits monthly down trade & lost accounts YOY & YTD, achieve stringent revenue growth targets on pre- allocated customers.

Job Description

Establish productive professional relationships with key personnel particularly decision makers (FD’s, MD’s, CEO’s etc.)
Perform daily customer visits – Seeking Growth opportunities Min 3 customer visits a day
Responsible for teams monthly down trade report & visiting these customers.
Achieve Team Growth target (Cross sell and upsell with CRM’s in their portfolios)
Sign of on implementation plan between CRM & Sales (SOP etc.)
Monthly CRM Reporting – National result tracker and commission
Annual rate increase (Project manager form end to start)
Support / care take CRM portfolios during extended absence.
Drive data analytics – Power bi-reporting internal and to customers
Build solid relationship with team, providing guidance and on the job assessment.
Schedule CRM weekly team meetings
Adhoc support to Commercial manager

Job Requirements - Experience and Education

Minimum requirement is a Matric (Grade 12) qualification
Bachelor of Commerce Degree or similar qualification

3 Year corporate experience in managing a portfolio of clients
Need to have worked for reputable corporates
Proven track record of having made target
Industry experiences advantageous – Understanding of full supply chain (Freight,
International & Warehousing products)
Experience in presentation and negotiation of business solutions at senior
  management level
Valid Code 08 driver’s license and own reliable transport
Excellent communication skills

Leadership Behaviors

Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus

Skills

Financial Acumen
Team Collaboration
Adaptability
Business Acumen
Communication Skills
Analytical Skills
Commercial Acumen
Customer Centric Mindset