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Operations / Workforce Manager (Global, Remote)

ThinkingIT Corp. · Boston, Estados Unidos Da América · Remote

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Description

About the Role:
ThinkingIT Corp is seeking a dynamic and dedicated Operations / Workforce Manager to join our team. This integral role will focus on optimizing our operational processes while also ensuring effective workforce management. The ideal candidate will bring a blend of operational foresight and team coordination to enhance productivity and drive our global strategies forward.

Key Responsibilities:

  • Oversee daily operations, ensuring alignment with strategic goals and efficient resource allocation.
  • Coordinate workforce management tasks, including scheduling, capacity planning, and performance tracking.
  • Collaborate with department leads to streamline workflows and improve overall operational efficiency.
  • Develop and maintain operational dashboards and reports to monitor key performance indicators (KPIs).
  • Facilitate effective communication across teams and departments to promote alignment and unity in operations.
  • Identify areas for improvement within operational processes and implement best practices to drive efficiencies.
  • Support training and development initiatives to elevate team performance and engagement.
  • Manage relationships with external partners and vendors relevant to operations and workforce strategies.

Requirements

  • Bachelor’s degree in Business Administration, Management, or a relevant field.
  • 4–6 years of experience in operations management and workforce coordination, preferably in a fast-paced or global environment.
  • Strong analytical abilities and experience with performance metrics to drive operational outcomes.
  • Excellent communication and leadership skills, capable of fostering team spirit and collaboration.
  • Proficient in project management tools (like Asana, Trello, or Monday) and productivity software (Google Workspace, Microsoft Office).
  • Problem-solving skills, with a proactive approach to challenges and opportunities for improvement.
  • Familiarity with HR processes and workforce planning principles is a plus.

Benefits

  • Paid Time Off.
  • Performance base bonuses.
  • Async work model.
  • Work from anywhere.
  • Be part of a dynamic and growing team where your input directly impacts operational efficiency and employee experience.
  • Opportunity to blend strategic thinking with hands-on execution.
  • Exposure to cross-functional operations, projects, and leadership-level work.