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Homeoffice Quality Assurance Specialist

Urban Strategies · Arlington, Estados Unidos Da América · Remote

$81,134.00  -  $81,134.00

  • Professional
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JOB TITLE 

Quality Assurance Specialist 

PROGRAM 

Post Release Services  

REPORTS TO 

Program Director/
Assistant Program Director  



LOCATION 

Florida

JOB TYPE 

Full-Time Exempt  

WORK SCHEDULE 

Five Days per Week, 40 Hours per Week 

 

 

General Description 

The Quality Assurance Specialist is responsible for the monitoring and compliance of the HS/PRS program. The Quality Assurance Specialist will assist in developing policy and procedures, conduct desk monitoring/site visits, and facilitate quality assurance training for employees. 

 

About You 

The ideal candidate for our program is a self-motivated and dedicated person who is excited and passionate about helping infants, toddlers, and families grow in development and in education.   You are also a personable, energetic, and empathetic leader who can manage multiple staff and projects in a prioritized manner to meet our internal Urban Strategies goals of all current Refugio Performance Standards. 

 

You have the following Competencies: 

•Ability to provide guidance and support to staff. 

•Excellent communication and interpersonal skills. 

•Ability to work independently and as part of a team.  

•Attention to detail and ability to maintain accurate records.  

•Adapt to unexpected circumstances, think critically and is resourceful. 

•Ability to work well under pressure and manage multiple tasks simultaneously.  

•Adapt to frequent changes and bring new ideas and innovations to the workplace.  

•Foster a harmonious work environment and find mutually beneficial resolutions that promote teamwork. 

 

Minimum Qualifications 

  • Education: Bachelor’s degree
  • Experience: Two years of quality assurance and compliance related experience
  • Knowledge of family preservation, kinship care, trauma informed care, child welfare policies and procedures, and relevant state and federal laws and regulations.
  • Fluent in English and Spanish (verbal/written).
  • Effective communication and interpersonal skills to successfully interact with caseworkers, and other stakeholders.
  • Strong organizational and problem-solving skills to manage multiple tasks and priorities.
  • Ability to handle sensitive and confidential information with discretion.
  • Proficiency in Microsoft Office and data entry systems.
  • A valid driver's license, available to travel for meetings or training.

 

 

 

 

What You’ll Be Doing 

  • Perform internal audits and case record reviews.
  • Develop and update instruments used to measure programmatic goals and outcomes. 
  • Process and input data as needed through various internal and external data collection and reporting systems. 
  • Assist departments in reporting and determination of outcomes through the Monthly Quality Improvement Compliance Meeting.
  • Conduct monitoring site visits, inspections of offices, review case files, and interviews with staff, sponsors, and children.
  • Provide technical assistance, support, and on-going guidance to ensure service provisions are being met.
  • Assist and guide programs with creating policy and procedures.
  • Evaluates case files, internal database and portal for documentation and completeness. 
  • Conduct audits or content review of cases (physical and electronic) to ensure proper reunification progress or identify delays. Address findings with supervisors.
  • Maintain accurate records, files, forms, statistics, and additional relevant information in accordance with agency policy, licensing, and/or funding requirements.
  • Monitor child and family services, ensure timelines are being met, confirm appointments are made, and conduct follow-up interviews with sponsors and child.
  • Facilities policy and quality assurance training that promotes professional growth and compliance.
  • Able to react to change productively, fast-paced environment, and handle other essential tasks as assigned.
  • Work evenings, and on call as needed to assist with programmatic services. 
  • Attend external and internal program training and meetings when required.
  • Employer retains the right to change or assign other duties to this position.

 

About Urban Strategies 

Urban Strategies exists to equip, resource, and connect faith- and community-based organizations so that all children and families can reach their full potential. Headquartered in Washington, D.C., our team serves in the U.S. mainland, Puerto Rico, and Central America. 


COMPANY CULTURE 

Our work is driven by our three core values: 

  1. Authentic Relationships are foundational to our work and move beyond a transactional nature to truly know people. They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth.
  2. Servant Leadership is rooted in an other-centric mindset that informs the way one leads and builds up individuals, families, and communities.
  3. Intentional Compassion describes a deliberate commitment to understand, formulate strategic responses, and activate others to reach their full potential.

BENEFITS 

  • Remote work for eligible positions.
  • Medical and Dental is paid 95% by company and 5% by employee 
  • Vision is covered 100% 
  • 401K matched contributions up to 4%.
  • Vacation time is generous but varies depending on program and position.  
  • 9 Sick Days and 11 Holidays.
  • Every teammate gets long and short-term disability-free.
  • Positions that require laptops, the company provides one.
  • Positions that require cellphone, company issues one.

PERKS 

  • Benefícios adicionais