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Credit & Collections Specialist

Company Summary:

Since 1964, we have been the world’s largest supplier of fudge making equipment, ingredients, and marketing expertise. If you ever go on vacation (and we hope you do!), you’ve probably seen and maybe purchased our fudge. Since our fudge is always made fresh in each retail store (and sold under the retailer’s own name), we are the best kept secret in retail confectionary. With a strong presence in numerous countries and a vast network of retailers, including well-known establishments in the tourism sector, we are committed to delivering outstanding products and services.

Our company culture fosters growth and embodies the "Hungry, Humble, Smart" philosophy. We seek individuals who are driven, self-motivated, and always eager to learn and do more. Being humble, our team members prioritize the team over self and lack excessive ego or concerns about status. Additionally, they possess strong interpersonal skills, enabling them to work effectively with others. We value a strong work ethic and a positive & vibrant work environment.

Job Summary: Under the supervision of the Sr. Credit & Collections Specialist, the Credit & Collections Specialist manages all aspects of Accounts Receivable, including reviewing business and consumer credit reports while assessing financial risk to Calico. This position protects Calico’s assets by assessing the risk vs. reward for each credit decision and improving collection measures while simultaneously being a resource for our customers. This is a customer contact point in our organization and this position must be firm at times (collection calls and communicating unpleasant credit decisions) and friendly at other times, but always professional.

Responsibilities:

• Evaluate credit worthiness and set credit limits for new and existing customers with an objective of reducing bad debt while minimizing processing time for orders.
•  Verify new customer information (including account application, resale certificate, etc.) is complete prior to first shipment.
• Timely review and decision to release, hold, require prepayment, etc. of orders (including communication regarding customer decision).
•  Review all customer accounts Receivable (A/R) balances and perform collection efforts via phone, email, fax, or letter.
•  Work with collection agencies to collect delinquent balances that cannot be collected without outside assistance.
• Review customer contracts (e.g. vendor manual) and ensure terms are being complied with.
• Provide customer support regarding inquiries such as resolving unauthorized deductions, pricing, sales tax, back-order status, credit memo status, etc.
•  Perform daily cash application to customers’ accounts (checks, ACH, and credit cards) and check scanning for automated bank deposit.
•  Provide support for other financial related functions as needed.
• Obtain and manage customer documentation (resale certificates, pricing, and equipment agreements, etc.).
• Back up the accounts payable function as needed.
• Review sales commissions and customer stage (nurture, ongoing, inactive, etc.).
•  Manage/communicate as needed with various financial vendors (bank, credit card processor, credit agencies).
• Enter orders during customer service meetings and occasionally during periods of high demand.

Qualifications:

• High School Diploma/GED or equivalent.
• Some college preferred; education in related field a plus.
• Minimum of 5 years of financial related experience (bookkeeping, accounting, receivables, or other).
• Prior credit experience is strongly preferred.
• Computer literacy.
• Advanced Microsoft Office (Excel, Word, Outlook).
• Understanding of ERP systems is a plus.
• Experience working with a service focused organization.
• Record of success exceeding objectives.
• Strong work ethic and willingness to go the extra mile.
• Excellent verbal and written communications.

Key Attributes:

• Intuitive Evaluation: Ability to assess ideas and situations instinctually, identifying the right course of action quickly and accurately.
• Activator: Skill in rallying others to support and implement decisions with confidence and enthusiasm.
• Bias for Action: A proactive approach, often making swift decisions without extensive data or specific knowledge.
• Leadership: Inspiring and leading the team with conviction, managing impatience or dismissiveness towards detailed implementation when necessary.

As an integral member of our team, you will enjoy a comprehensive benefits program that includes:

• Competitive Salary
• Paid Time Off Plan and Paid Holidays
• Medical, Dental & Vision Insurance
• Company Paid Long Term Disability Insurance
• Flexible Spending Accounts (FSA) for Health and/or Dependent Care Expenses
• Length of Service Awards
• Employee Assistance Program (employee benefit program that assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being).
• 401(k) Plan
• Life/AD&D Insurance

What makes Calico different from other companies? 

• Ice Cream Fridays during fair weather months 
• On-Site Gym including free fitness classes and personal training with a professional trainer 
• Flu Shot Clinic held annually on-site 
• Birthday & Holiday Celebrations held to foster fun and team interaction 
• Employee Appreciation Events with great food, fun and team building for all team members and their families 
• Charity Drives held throughout the year to give all Calico team members an opportunity to support our local community 
• Sporting Event ticket raffles to NY Islanders Hockey and US Tennis Open. We have season tickets to both!
• Employee Referral Program financially rewards employees for referring qualified new hires to Calico  
• And, of course…Plenty of the Best Fudge You’ve Ever Tasted! 

Want to make your world a little sweeter? Come join the Calico Cottage, Inc. team!

Job Type: In-Office, Full-Time

Schedule: 9:15am- 6pm Monday through Friday 

Work Location: Amityville, NY

Travel: Not required

Salary: $25.00- $28.00

Calico Cottage, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.