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Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location:

When you hire great people, great things can happen. 

PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Term Length: 4 months
Term Start: January 5, 2026
Term End: April 24, 2026

We are looking for a data-driven, creative, and engaged student to join our Contact Centre Learning & Development team, part of Colleague Enablement, for an exciting Winter co-op experience!

This is not your typical "coffee run" internship. You will be:

• Diving into real-world data: Uncover insights and trends from across our contact centre, directly influencing how we design, deliver, and measure the impact of learning programs for our frontline teams.
• Implementing L&D instructional design and project management: Gain hands-on experience driving critical learning and development initiatives forward, working directly with our Senior Manager, Learning & Development.
• Making your mark on BIG brands: PC Financial, PC Optimum, Shoppers Drug Mart, Loblaw Companies Limited, and our thriving e-commerce businesses - you will gain exposure to it all!

If you are passionate about how people learn and perform, thrive in a fast-paced environment, and are eager to make a tangible difference, this is the co-op opportunity for you!

What You'll Do:

• Dive into customer and agent data across multiple platforms to uncover key trends and insights. Think: "How can learning interventions improve the customer experience?" "What training approaches are working well, and where are the opportunities for skill development?"
• Translate your findings into clear and compelling visuals (think graphs, charts, presentations) that effectively communicate learning impact and recommendations to stakeholders and executives.
• Help track key performance indicators (KPIs) related to training effectiveness, knowledge management, learner engagement, and their correlation to customer satisfaction and agent performance.
• Assist in planning, executing, and tracking important L&D projects and initiatives (e.g., new training program launches, knowledge base enhancements, learning management system operations and AI interventions).
• Identify opportunities to improve learning processes, content delivery, and knowledge accessibility, document best practices, and help implement changes that enhance the overall learning experience for our colleagues.
• You will work closely with experienced L&D professionals and across different teams (Training, Quality, Operations) – a crash course in how learning drives business results in a corporate environment.
• You will be presenting your findings, writing reports, and communicating with stakeholders – a great opportunity to hone those professional communication skills.
• This role is two-fold: 1) Using data to identify learning and performance opportunities and solve real-world business challenges and 2) Contributing to the design and delivery of effective L&D interventions.

What You Bring:

• Education: Currently enrolled in a relevant undergraduate program (e.g., Education, Human Resources (with an L&D focus), Instructional Design, Psychology, Business Administration, Statistics, Communications, or a related field).
• Tech Savvy: Comfortable working with Microsoft Excel (data analysis & visualization) and PowerPoint (for those killer presentations). Bonus points for experience with data visualization tools, learning and visual design technologies (LMS, Canva, authoring & video editing/animation tools), or any contact centre software.
• Analytical Mind: A natural curiosity for data and the ability to spot trends and patterns. Able to translate data into actionable insights and learning recommendations.
• Communication Superstar: Excellent written and verbal communication skills. You will be communicating with various teams and even presenting your findings.
• Team Player: Enthusiastic about collaboration and working effectively with others in a fast-paced environment.
• Self-Starter: Proactive, organized, and able to manage their time effectively to meet deadlines.
• Previous Experience: Any prior exposure to contact centre environments, data analysis projects, project management tasks, instructional design, training delivery, or learning technology is a plus.
• Passion for Learning & Employee Experience: A genuine interest in understanding how effective learning impacts employee capability, engagement, and ultimately, customer outcomes.
• Creative & Innovative: Always thinking outside the box and coming up with new ideas is also an asset.

Come and join a winning team who demonstrates innovation, energy, creativity and vision.  We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability.  We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Number of Openings:

PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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