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Student Enrollment Advisor

Colibrigroup · 1 Remote, Estados Unidos Da América · Remote

$41,600.00  -  $45,760.00

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Description

Position Overview: 

In this role, you’ll connect with prospective and existing customers, educate them on our offerings, and guide them through the sales process from interest to purchase. You’ll also play a key role in customer retention by addressing refund-related concerns and turning potential cancellations into continued loyalty. If you thrive in high-volume sales, enjoy helping people make informed decisions, and are confident in your ability to overcome objections, this is the opportunity for you. 

What You'll Do:

  • Serve as the first point of contact for prospective and existing customers, providing expert guidance on product features, benefits, pricing, and available payment options. 

  • Drive revenue growth by closing new sales, processing orders, and identifying opportunities to upsell and cross-sell across our product offerings. 

  • Proactively follow up on warm leads, including those who have shown interest but have not yet purchased and other incomplete transactions. 

  • Engage with customers requesting cancellations or refunds, working to understand their concerns and provide solutions that retain the sale where possible. 

  • Confidently address objections and guide customers toward positive outcomes through value-based conversations. 

  • Maintain a consistent, high-volume call cadence throughout the day with professionalism, resilience, and enthusiasm. 

  • Accurately document all customer interactions and outcomes in Salesforce. 

  • Use prompts from our real-time AI sales tool to stay on message, respond to customer questions, and ensure compliance. 

  • Participate in regular coaching sessions to continuously refine your approach; all calls are recorded and may be monitored live for quality and support. 

  • Collaborate with team members and leadership to meet individual and team performance goals. 

  • Perform other duties as assigned to support the success of the team and department objectives. 

    • What You'll Need to Succeed

  • Associate degree preferred; equivalent experience will be considered. 

  • Minimum of 1 year of experience in inside sales, enrollment, or a similar customer-facing role with a strong focus on closing and customer engagement. 

  • Proven ability to manage sales objections and retain customers who may be considering cancellation or refunds. 

  • Strong verbal and written communication skills, with the confidence to lead customer conversations and build rapport quickly. 

  • Demonstrated success in meeting or exceeding sales targets in a high-volume, fast-paced environment. 

  • Skilled in uncovering customer needs and delivering tailored solutions. 

  • Experience using Salesforce or other CRM platforms is a plus. 

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general Windows-based tools. 

  • Excellent time management, multitasking, and problem-solving abilities. 

  • Resilient, adaptable, and committed to ongoing learning and improvement in a dynamic sales environment. 

    • Work Environment and Schedule

  • Full-time position, Monday through Friday, 8:00 AM – 5:00 PM CST. 

  • The standard schedule includes two 15-minute breaks and a 30 minute lunch.