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Hybrid Account Manager

Abm.com ·  Redwood City, CA, Estados Unidos Da América · Hybrid

  • Escritório em Redwood City, CA
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Position Summary
Directly responsible for the overall supervision of the janitorial staff to a large project or a group of accounts making up a District at a branch.
 
Functional Accountabilities
·        Responsible to maintain assigned accounts to customer cleaning specifications.
·        Responsible for training janitorial staff in proper ABM cleaning techniques and safe practices.
·        Work with Branch Manager and District Manager to ensure proper safety and HR training has been provided for all employees.
·        Assist in ordering cleaning and/or paper supplies for each account.
·        Respond to customer issues as necessary or as directed Branch Manager and District Manager
·        Submits employee timecards/LMS records to ensure proper wage payment to employee.
·        Submits employee complete time off request forms to ensure proper benefit payment to employee.
·        Assist in development of replacement for all lead leadership positions
·        Lead a team of cleaners engaged in performing custodial work; provide clear direction, training and assistance to employees; coordinates daily work activities not limited to periodic schedules: organize, prioritize and assign work, monitors status of work, inspects completed work and troubleshoots problem situations.
 
Job Expectations
·        Maintain each account with budgeted labor each month to control costs.
·        Meet with the building managers and tenants on a daily basis to take requests, work orders, special job, and answer questions.
·        Perform quality control inspections of each account to include: Safety and HR reporting, plus LMS reporting.
·        Contribute to district/branch financial performance by aggressively seeking tag, sale opportunities; report them to District Manager and Branch Manager.
·        Provide an environment that will allow subordinates to grow and develop skills for future advancement.
·        Lead by example: adhere to branch, corporate, division and region policies.
·        Provide support and leadership in special projects/initiatives as directed by the District or Branch Manager.
·        Where applicable; maintain working relationship with labor unions.
·        Review the scope of work and maintain the periodic schedule for each account, including all tag work.
·        Complete and return all paperwork to the District Manager daily. Example: Payroll,  holidays, vacation, sick time, birthday, time cards (e-pay), floating holidays and leave of absent.
·        Complete and return all Human Resource paper work on time and according to procedures. Example: Change of address, change of tax forms, terminations, corrective actions and any other HR requests by the associates.
·        Reports to the building management of all building needs such as late night requests and repairs needed.
·        Creates proposals and quotes for special jobs requested by tenants, including getting their approvals in writing.
·        Schedule all projects, periodic and special work utilizing excel spread sheets created for each BU# and validate all control quality points.
·        Schedule vacation and holidays for all employees and assure replacements are screened and trained.
·        Inspect all cleaning operations, ensure quality levels are being met
·        Participate in all aspects of new employee orientation including all the site training. This includes safety, facility rules, procedures, new cleaning techniques, and equipment usage, service and chemical use.
·        Manage all faces of the work order process.
·        Closely work with all building departments.
·        Coordinate shift operations to ensure coverage and completion.
·        Order supplies, chemicals, equipment, parts and uniforms for all employees.
·        Respond to all emergency requests, e-mails and phone calls.
 

Pay: $ $115,000 – 130,000 per year DOE.

The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.Benefit Information: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management