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Make your mark for patients

Are you ready to make a profound impact in the lives of patients with rare syndromes? Join our mission-driven team as an Account Experience Specialist (AES) Lead, Central, where you'll develop, coach, and empower a field-based team dedicated to delivering innovative solutions for patient onboarding and care.

The scope of management responsibility for this role includes the following territories surrounding the cities of: Pittsburgh, PA, North Atlanta, GA, Louisville, KY, St. Louis, MO, Oklahoma City, OK, Cleveland, OH, Chicago, IL, Detroit, MI.

Candidates must live within the geographic region or be willing to relocate.

About the Role:

As the AES Lead, you will:

• Oversee a team of Account Experience Specialists, ensuring seamless FINTEPLA patient-onboarding and compliance with REMS (Risk Evaluation and Mitigation Strategy).
• Serve as a vital leader, driving team success through coaching, development, and performance management.
• Cultivate strong partnerships with internal and external stakeholders to overcome obstacles and deliver exceptional patient outcomes.

What You’ll Do:

• Lead with Impact: Guide your team to enhance FINTEPLA REMS compliance and mitigate challenges in the patient journey.
• Develop Excellence: Provide training on marketplace trends, account strategies, and performance improvements.
• Foster Compliance: Ensure all communications and documentation meet the highest compliance standards.
• Drive Collaboration: Partner with cross-functional teams and leadership to elevate patient experiences.
• Travel with Purpose: Travel 50%-75% to connect with your team and accounts in your geographic area of responsibility.

Who You’ll Work With:

• Collaborate across internal teams and external partners to streamline the patient onboarding process.
• Partner with Rare Syndromes leadership to uphold a culture of integrity, trust, and excellence.
• Build and maintain relationships with key customers, field roles, and leadership to ensure program success

Interested? For this role, we’re looking for the following education, experience, and skills

Minimum Qualifications:

• Bachelor’s degree (BA/BS).
• 2+ years of leadership experience.
• 5+ years of Biotechnology/Biopharmaceutical account management or sales experience.

Preferred Qualifications:

• A proven track record of delivering strong qualitative and quantitative results.
• Experience managing/leading a team.
• Expertise in relationship building and clear communication of complex processes.
• 2+ years of rare/orphan drug experience or significant account management in CNS/neuroscience.
• Experience with new product launches, specialty pharmacies, and REMS programs.
• Advanced degrees and previous experience in managed care, marketing, field sales, or case management are a plus.

This position’s anticipated base salary range is 161,600-212,100 per year. The actual salary offered may also vary depending on the candidate’s geographic region, job-related knowledge, skills, experience, and internal equity, among other factors.

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you! 

About us 
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 8,500 people in all four corners of the globe, inspired by patients and driven by science. 

Why work with us? 
At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential. 

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.
 
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on [email protected] for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.