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Description

Mercier Consultancy MD is thrilled to offer an outstanding opportunity for German Speaking Customer Service Professionals to work in Sofia, Bulgaria. This position includes a fully paid relocation package, making it easier for you to embark on this exciting journey while enriching your career. We are seeking motivated individuals who are committed to providing exceptional customer service and thrive in a dynamic international environment.

Key Responsibilities

• Deliver high-quality customer support in German, addressing inquiries and resolving customer issues efficiently.
• Manage and resolve complaints with a focus on customer satisfaction and retention.
• Document all customer interactions accurately in our CRM system.
• Work collaboratively with team members to create a supportive and productive work environment.
• Stay updated on company products and services to provide informed assistance to customers.
• Engage in ongoing training to develop skills and enhance service delivery.

Requirements

• Fluency in German (both spoken and written) is mandatory; proficiency in English is preferable.
• Previous experience in customer service or similar roles is advantageous.
• Strong communication skills and a passion for helping customers.
• Ability to handle challenging situations calmly and effectively.
• Willingness to relocate and adapt to a new cultural setting in Sofia.
• Enthusiasm for professional growth and learning in an international landscape.

Benefits

• Competitive Salary
• Monthly Performance Bonus
• Monthly Accommodation Allowance
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....