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Description

GCC is looking for a candidate who wants to contribute on a significant way with our largest clients and vendors to join our 100% employee-owned company. GCC has offices in Tampa, Charlotte, Seattle and Portland - providing motion control solutions for hydraulic, pneumatic and electrically powered applications. Our main corporate division in Tampa handles all accounting, purchasing, operations and customer service for the Florida region. Our team continues to grow, and we are proud to be a 100% employee-owned company - every employee has skin in the game.

The Sales Operations Analyst supports the organization by combining inside sales responsibilities with sales and operational analysis. This role works closely with Outside Sales, Purchasing, Inside Sales, and Accounting to support profitable growth, data accuracy, and consistent customer execution.

The position focuses on managing assigned customer accounts, supporting pricing strategies, maintaining ERP data integrity, and providing analytical insights that improve sales effectiveness and operational efficiency.

Specific responsibilities and authorities may include:

• Support assigned customer accounts through inside sales activities, pricing support, and ongoing account maintenance.
• Perform sales, margin, and customer analysis to support strategic decision-making across accounts and product lines.
• Maintain and update pricing, costs, discounts, agreements, and related data within the ERP system.
• Assist in developing and maintaining customer and pricing standards to improve consistency, efficiency, and service levels.
• Coordinate with suppliers and internal teams to obtain and maintain current cost structures, discount schedules, tariffs, and special agreements.
• Assist with data cleanup, standardization, and continuous improvement efforts within ERP and related systems.
• Collaborate cross-functionally to ensure accurate order execution, margin integrity, and effective customer service.
• Provide reporting and analysis related to sales trends, cost movements, and profitability.
• Support ISO 9001 and other quality initiatives as applicable.
• Support and participate in the organization’s continual improvement program to conform to ISO 9001 requirements and understand the implications of not conforming with the Quality Management System.
• Other duties as assigned.

Requirements

EDUCATION AND TRAINING

• Bachelor’s degree in Business, Finance, Analytics, Supply Chain, or related field preferred; equivalent experience considered.
• 3–5 years of experience in inside sales, sales operations, purchasing, or related functions.
• Experience working with ERP systems; Epicor Prophet 21 preferred.
• Strong proficiency in Microsoft Excel or similar analytical tools.

KNOWLEDGE AND SKILLS

• Strong analytical and problem-solving abilities.
• High attention to detail and data accuracy.
• Ability to work across departments and communicate effectively with internal teams and suppliers.
• Ability to manage multiple priorities in a fast-paced environment.
• Understanding sales operations, margin concepts, and commercial processes in a distribution or manufacturing environment preferred.
• Demonstrates ownership, accountability and reliability.
• Adapts to changing priorities with a positive and professional approach.
• Maintains a collaborative mindset and contributes to team success.
• Upholds company standards, policies, and quality requirements.

PHYSICAL AND SAFETY REQUIREMENTS

• Able to sit, bend, stand, walk, and type 8 – 10 hours per day.
• Able to regularly lift and/or move up to 25 lbs.
• Must comply with any safety or PPE requirements.
• Occasional exposure to a production environment.
• Reasonable accommodations are made to enable individuals with disabilities to perform essential job functions.

OTHERS

• Willingness to take ownership- Accepts responsibility for personal and team results.
• Professional maturity- Adapts to changing conditions and pressure with positive attitude. Accepts performance direction and counseling, by learning from successes and failures without defensiveness or negative actions.
• Demonstrates leadership- Leads by example, exhibits role model behaviors in teamwork, professionalism, positivity, and willingness to rise above expectations to meet company and personal goals.

Benefits

We offer a competitive salary and benefits package, including medical, dental, vision, life and disability insurance, family leave and 401(k) plans with company match. A unique benefit GCC offers as part of Employee Owned Holdings, Inc. is an employee stock ownership plan.

What is an ESOP?

ESOP is a special retirement program that allows employees to own stock in the company. When you join EOHI, you automatically begin investing in your future (without having to purchase shares). We are a high growth company committed to training our employee owners to develop their skills and advance in their careers.

• Studies also show that retirement account balances for ESOP companies are 2.5 times higher.
• ESOP companies grow 2.5 times faster than those companies without employee ownership.
• Research shows employee owned companies are superior in performance, employee benefits and employee morale because everyone is working towards a common goal.