Hybrid Process Analyst (Incident Management) na Altera digital health india
Altera digital health india · Pune, Maharashtra, India, · Hybrid
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Patrocinado por CourseraAltera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Mandatory skills:-
- 3-4 Years of experience
- Good understanding and hands-on experience in Incident Management, knowledge of change management, working in a 24X7 environment
- Excellent Communication and Documentation skills are a must
- Good command and control over the conference calls. Ability to lead the calls with cross-functional teams.
- ITIL knowledge and certification (Preferred)
- Basic troubleshooting skills and IT terminology
- Total experience 4-6 yrs. Relevant 2+ years of experience
- Hands-on experience with CRM tools like Service Now/Remedy et al.
- 24*7 rotational shift - Monthly/quarterly
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:
HR.Recruiting@AlteraHealth.com
