Business Processing Administrator na Titanwh

 

The Business Processing Administrator is a specialist back-office role within the national Business Processing Team, sitting under Central Business Operations within the Wealth Advice Division.

Every member of the team has the same core responsibility: to process new business cases from the moment a client acceptance is received through to completion and record closure, following the same six-step standard on every case, every day. This is a non-client-facing role.

The Business Processing Administrator does not interact directly with advisers or clients. Their work is the operational engine behind a consistently high-quality client experience — processing accurately, updating records completely, and closing every case cleanly so that Client Service colleagues always have a complete, up-to-date picture.

We are looking for people at the start of their career in financial services — perhaps with around a year's experience in a bank, building society, insurance provider, investment platform, or similar regulated environment. The right attitude, reliability, and care for accuracy matter more than specific technical knowledge. Full training on Titan's systems and processes will be provided.

The Six Steps — Every Case, Every Time

Step 1 — Check: Check every new business pack thoroughly for completeness, correct ID, signatures, and authority to proceed. Flag any missing or incorrect items to the Team Leader immediately — never proceed with an incomplete pack.

Step 2 — Fees: Update fees on IO and verify that the correct fee structure is applied in full before any submission is made to a provider. No case to be submitted with incorrect or unverified fees.

Step 3 — Submit: Process on the Third platform (or alternative provider platform where applicable). Submit accurately and completely on Day 1.

 

Step 4 — Monitor: Check regularly for updates from the provider. Chase outstanding items proactively. Log all activity on IO. Flag any exceptions or delays to the Team Leader without delay.

 

Step 5 — Update: Update IO with progress at every stage. Update the case tracker so that Client Service colleagues can keep the adviser and client informed accurately.

 

Step 6 — Close: On settlement, confirm completion, carry out a full data cleanse on the client record on IO, update all client fields, and mark the case as closed. This step is mandatory on every case, on the day of settlement.

IO and Platform Responsibilities

Maintain accurate and up-to-date records on IO for every case in progress.

Ensure all client fields are complete and correct on case closure — no partial updates or deferred record keeping.

Follow all platform-specific submission requirements for Third and any other provider platforms in scope.

Report any platform errors, unusual provider responses, or system issues to the Team Leader immediately.

Compliance and Data Standards

Be aware of best execution obligations on transfer cases and flag any risk of timeline breach to the Team Leader.

Never submit a case to a provider without confirming that fees have been correctly applied on IO.

Follow all documented process steps — no shortcuts or workarounds without Team Leader approval.

Maintain confidentiality of all client data in line with Titan's data protection obligations.

Quality and Accuracy

Check every new business pack thoroughly before progressing — never assume completeness.

Double-check fee applications before submission on every case.

Complete the Step 6 data cleanse in full on every case — this is not optional.

Raise any uncertainty about a case, a document, or a submission requirement with the Team Leader before proceeding — it is always better to ask.

A basic understanding of financial services and why accuracy and compliance matter in a regulated environment.

Awareness of client data confidentiality and the importance of handling personal information correctly.

Comfortable working with computer-based systems and following clearly documented processes.

An understanding that process consistency is not optional — and the confidence to ask questions rather than guess.

Strong attention to detail — able to check documents carefully and spot errors or omissions.

Organised and methodical — able to manage several cases at different stages without losing track.

Consistent and reliable — able to follow the same process to the same standard every day.

Clear written communication — able to update records and the case tracker accurately and concisely.

Comfortable learning new systems and adapting to new processes with appropriate support.

A positive, can-do attitude and genuine ownership of the quality of their own work.

Approximately one year's experience working in a financial services environment — for example a bank, building society, insurance provider, investment platform, mortgage administrator, or similar.

Experience handling documents, data, or customer records accurately within a regulated or process-driven environment.

Comfortable working with computer-based administration systems in a professional setting.

No specific wealth management or investment platform experience required — full training on Titan's systems and processes will be provided from day one.

Business Processing Team Leader — direct line manager; day-to-day support, quality oversight, and escalation point

Client Service colleagues across the Wealth Advice Division — receive packaged cases on day of acceptance; provide tracker updates

Provider platforms (Third and others) — new business submissions, progress monitoring, chasing outstanding items

Full-time, permanent role

Hybrid working with flexibility based on delivery needs

National travel as required

 

Creativity – we recognise we need new ways of thinking, learning and doing to both improve our own productivity and efficiency as well as to help us stay ahead of competitors.

 

Commitment – we are team with the willingness to put time, effort and energy into driving change in the organisation, going the extra mile.

 

Collaboration – we need teamwork amongst ourselves and with partners to generate more innovative, efficient and effective solutions and thereby a greater sense of achievement.

 

 

 

The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.