German Technical Support & eMobility Solutions - Work Remote In Greece na Mercier Consultancy Group

Description

German Technical Support & eMobility Solutions

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional talent with world-class employers across a wide range of industries. With a proven track record of placing thousands of multilingual professionals in rewarding roles throughout Europe, we pride ourselves on delivering a premium, candidate-first experience at every stage of the hiring journey. When you partner with Mercier Consultancy Group, you gain more than a job — you gain a career destination designed around your ambitions.

Job Overview

We are delighted to present an outstanding opportunity for fluent German-speaking professionals to join our client's growing consumer services team in this exciting German Technical Support & eMobility Solutions position in Greece. Working remotely from within Greece, you will serve as a trusted point of contact for German-speaking customers navigating the rapidly evolving world of electric mobility — providing expert technical guidance, troubleshooting support, and a consistently outstanding service experience. This is a premier German-speaking job in Greece that places you at the forefront of the sustainable transport revolution, all while enjoying the incomparable lifestyle that Greece has to offer.

Key Responsibilities

• Deliver high-quality technical support to German-speaking consumers regarding eMobility products and services, including electric vehicles, charging infrastructure, and related digital platforms.
• Diagnose and resolve customer technical issues efficiently via phone, email, and live chat, ensuring first-contact resolution wherever possible within the consumer services environment.
• Guide customers through the setup, configuration, and troubleshooting of eMobility hardware and software solutions, providing clear and accessible explanations in fluent German.
• Accurately document all customer interactions, technical cases, and resolutions within the CRM system, maintaining the highest standards of data quality and compliance.
• Proactively identify recurring technical issues and escalate patterns to the relevant internal teams, contributing to continuous service improvement across the consumer services division.
• Educate customers on the features and benefits of eMobility products, helping them maximise the value of their purchases and enhancing overall customer satisfaction and loyalty.
• Collaborate cross-functionally with technical specialists, product teams, and quality assurance colleagues to ensure consumer queries are resolved with accuracy and efficiency.
• Consistently meet and exceed individual performance KPIs including customer satisfaction scores, response times, and resolution rates in line with consumer services best practice.

Requirements

• Native or fluent German language skills (both spoken and written) are essential for this role — candidates must be able to communicate with confidence and clarity in German at all times.
• Valid EU passport or the legal right to reside and work within Greece (mandatory).
• A background in technical support, customer service, or a related consumer services field is strongly preferred; experience in eMobility, automotive technology, or energy sectors is a significant advantage.
• Comfortable working with digital support tools, CRM platforms, and remote communication technologies in a fast-paced consumer services setting.
• Strong analytical and problem-solving skills, with the ability to translate complex technical information into simple, customer-friendly language for a diverse German-speaking consumer base.
• A collaborative, self-motivated work ethic with the ability to manage your workload effectively and thrive in a fully remote working environment from within Greece.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your expertise and the premium nature of this German-speaking role in Greece.
• Fully Paid Training Programme to ensure you are fully equipped with the product knowledge and technical skills to excel from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package, including return flight to Greece, airport transfer, and hotel accommodation to support a seamless transition to your new home.
• Monthly Performance Bonus rewarding your dedication, results, and commitment to delivering world-class consumer service.
• 2 Extra Salaries Per Year (13th and 14th salary) — a highly valued benefit that reflects our commitment to rewarding loyalty and outstanding performance.
• And Much More, including career development pathways, a supportive multicultural team environment, and access to the full suite of Mercier Consultancy Group's employee wellbeing initiatives.

Life in Greece

Relocating to Greece means embracing one of the most enviable lifestyles in all of Europe. Greece is a country of extraordinary natural beauty — from the sun-drenched beaches of the Aegean and Ionian coastlines to the majestic mountain landscapes of the mainland — offering a quality of life that is simply unparalleled. With over 300 days of sunshine per year, a rich and vibrant cultural heritage stretching back thousands of years, and a warm, welcoming local community, Greece provides the perfect backdrop for both professional success and personal fulfilment. Whether you are exploring ancient ruins, relaxing at a seaside café, or discovering world-famous Greek cuisine, every day in Greece brings something extraordinary to savour.

For international professionals exploring jobs in Greece, the country offers a cost of living that compares very favourably to other Western European nations, making your salary go further while you enjoy an exceptional standard of daily life. Greece is celebrated throughout Europe for its legendary hospitality, its diverse and delicious food culture — from fresh seafood to iconic Mediterranean dishes — and its effortless blend of ancient tradition and modern cosmopolitan energy. Cities such as Athens and Thessaloniki offer thriving expat communities, vibrant nightlife, world-class dining, and excellent transport connections across Europe, making Greece not merely a place to work, but a true home to build a meaningful life. For those seeking German-speaking jobs in Greece or exploring the wider range of jobs in Greece available through Mercier Consultancy Group, this is your moment to take the leap.

How to Apply

If you are a fluent German speaker ready to take on an exciting new chapter in your career with this premium German Technical Support & eMobility Solutions position in Greece, we would love to hear from you. Click Apply Now to submit your application and a member of our specialist recruitment team at Mercier Consultancy Group will be in touch promptly to guide you through the next steps. Do not miss this exceptional opportunity to advance your career in the consumer services sector while living and working in one of the most beautiful countries in Europe. Your future begins here — with Mercier Consultancy Group.