Description
About the Company
We help B2B companies with developer tools, working in the cloud infrastructure space. As the company grows, we're looking to bring on a Virtual Assistant to take ownership of day-to-day administrative and operational support so the founder can focus on the business.
Role Overview
We are looking for a proactive, detail-oriented Virtual Assistant to support our founder primarily with inbox management, calendar management, and event planning, along with light research on existing and prospective customers. This is a full-time role, working Eastern Time hours, with clear room to grow into a broader set of responsibilities as trust is built and the working relationship develops.
Key Responsibilities
Email Management
• Monitor and triage the inbox daily, flagging urgent or high-priority items
• Draft, proofread, and send responses on the founder's behalf where appropriate
• Organize inbox folders/labels and archive or unsubscribe from unnecessary clutter
• Follow up on outstanding emails to keep threads moving
Calendar Management
• Schedule, confirm, and reschedule meetings across time zones
• Proactively resolve scheduling conflicts and keep the calendar up to date
• Prepare the founder with agendas or relevant context ahead of meetings
• Coordinate with external parties to arrange calls and meetings
Event Planning & Research
• Research relevant industry events, conferences, and meetups worth attending or sponsoring
• Handle logistics: registrations, travel coordination, and scheduling around events
• Put together event briefs/summaries with recommendations
Customer & Market Research
• Gather background research on existing customers ahead of check-ins or renewals
• Research potential new customers and compile findings into organized briefs
• Note: this is a research and preparation function only — no cold calling or outbound outreach is required
Project & Issue Tracking
• Support light project and issue tracking in Linear
• Help keep tickets, tasks, and statuses organized and up to date
General Administrative Support
• Take on ad hoc administrative tasks as they come up
• Help build and document simple processes (SOPs) for recurring tasks
• Take on additional responsibilities over time as the role grows
Requirements
• Prior experience with a project management or issue-tracking tool (e.g., Linear, Asana, Jira, Trello); Linear experience is a plus but not required
• Prior experience managing email and calendars for an executive or founder
• Strong written and verbal English communication skills
• Highly organized, with strong attention to detail and follow-through
• Comfortable working independently and learning new tools/processes with minimal hand-holding
• Able to work Eastern Time (ET) hours
Nice to Have
• Experience supporting a startup or tech company
• Familiarity with B2B sales or customer success workflows
• Experience with light research or reporting for outbound/marketing purposes
