We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.
Position Summary: Planned Parenthood of Southern New England has an opening for a full time (37.5) Assistant Health Center Manager to work out of our Manchester Health Center.
Essential Functions
Assists the manager in maintaining the high-functioning team and overall health center flow to handle the daily customer service and operational needs of the health center on a daily basis
In conjunction with health center manager helps to develop center’s budget goals
In conjunction with the health center manager, monitors health center business outcomes and analyzes relevant data to identify trends and to inform future decision-making; uses data to improve outcomes
Collects and reports center’s monthly statistical data on visits trends and staffing patterns.
Partners with the health center manager in identifying health center priorities for the annual planning process
Partners with the health center manager to develop health center goals, objectives and progress.
Models behaviors that demonstrate PPSNE core values in business ethics, integrity, customer service and recovery skills
Participates in agency initiatives through work groups outside of the center as needed
Partners with center manager to support and lead team through changes
Assists the center manager in monitoring the performance of all health center staff
Supports efforts to provide services that are culturally and linguistically competent; takes the initiative to develop own awareness and knowledge of diversity matters
Ensures that the health center is in compliance with all regulatory and quality standards
Assists the health center manager in identifying and maintaining regular communication with community leaders, groups and organizations to inform about PPSNE and it services, to identify new patient sources, and to promote the mission
May help manage a residency program, student externs and/or health center volunteers
Key Requirements
Saturday availability and working willingness
High school diploma preferred
At least 1 to 2 year(s) of clinical services or health center experience
Excellent customer service/communication skills; ability to provide quality services to meet individual patient needs
Must be in alignment with, routinely demonstrate and lead staff around agency’s mission, services, core values and diversity philosophy – able to function in a non-judgmental manner with diverse clients, staff and volunteers
Ability to help staff manage work and personal life balance matters
Ability to travel off site as needed
Interested in expanding your analysis and knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work
Have a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions
Aware of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy, and humility to interpersonal interactions
Interacts effectively and builds trust with a diversity of people
Have demonstrated an ability to effectively work across difference
Communicates clearly and directly, continually able to hear, reflect, and act on feedback related identity and equity with the aim to learn, and gives both positive and developmental feedback
Ability to hold oneself and others accountable, including for racial equity practice
Additional Information
PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited.
PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.
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