- Escritório em Chicago
Description
The Junior Account Manager is responsible for serving as a primary relationship owner of residential client accounts and exercising independent judgment to support business objectives, client strategy, and operational performance. This role serves as a primary point of contact for assigned clients and is accountable for analyzing account performance, recommending solutions, and driving execution across cross-functional teams to ensure alignment with financial, operational, and client success goals.
What You'll Do:
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Manage a portfolio of client accounts, serving as a primary relationship owner and trusted advisor on service delivery, performance, and growth strategy.
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Exercise independent judgment in prioritizing client needs, resolving issues, and determining appropriate escalation paths.
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Resolve client issues by assessing business impact and determining appropriate solutions, balancing client satisfaction with company objectives.
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Analyze client portfolios, financial performance, and operational data to identify trends, risks, and opportunities; develop and recommend actionable solutions.
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Lead coordination with internal teams (Sales, Field Operations, Product, and Implementation) to align resources and execute against client objectives.
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Monitor project performance across rehabs, turns, and maintenance initiatives, ensuring alignment with any contractual obligations, budgets, and timelines.
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Evaluate client KPIs and develop performance insights, presenting recommendations to internal stakeholders and clients.
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Identify and drive account growth opportunities with the account manager, including upsell and service expansion, based on data analysis and client needs.
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Support contract adherence and participate in scope, pricing, and service-level discussions with clients.
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Contribute to process improvements by identifying inefficiencies and recommending operational enhancements.
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Other duties as assigned.
You Should Have:
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1-3 years in account management, customer success, sales support, or a related field
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Additional considerations made for experience focusing on property management
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Bachelor’s degree or equivalent work experience preferred
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Interest in or exposure to property management, construction, or residential services is a plus
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Basic understanding of customer service principles and client relationship management
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Familiarity with CRM platforms and Microsoft Office or similar tools
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Eagerness to develop business acumen and grow within an account management career path.
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Strong written and verbal communication skills with the ability to build rapport with clients and internal stakeholders.
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Basic proficiency in CRM systems and business tools such as spreadsheets, project management platforms, and communication tools.
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Analytical mindset with the ability to interpret data and make recommendations.
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Problem-solving skills with a proactive approach to addressing client needs.
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Organizational and time management skills with the ability to manage multiple tasks and priorities.
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Willingness to learn industry-specific tools, processes, and best practices.
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Collaboration skills to work effectively across teams and support shared goals.
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Strong communication skills, vital for client interactions and stakeholder management that lead to deep relationships.
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Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.
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Ability to support financial tracking, budgeting, and cost monitoring efforts.
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Conflict resolution expertise to address and resolve potential disputes effectively.
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Basic knowledge or awareness of the tools and techniques used in single family renovations.
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Time management skills ensuring efficient handling of multiple accounts and projects.
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Stakeholder coordination skills to support communication between clients, contractors, and internal teams.
