Dispatcher na Capital Heating, Cooling, Plumbing, & Electric

Description

Responsibilities

• Receive and prioritize service requests from customers and internal departments.
• Schedule and dispatch technicians efficiently based on skill sets, location, and availability.
• Monitor technician progress and update customers and management on service status.
• Maintain accurate records of service calls, appointments, and technician schedules.
• Communicate effectively with technicians and customers to resolve scheduling conflicts and emergencies.
• Ensure optimal utilization of resources while maintaining high customer satisfaction.
• Assist with administrative tasks related to dispatch and service operations.

Requirements

• Previous experience in dispatching or logistics, preferably in the HVAC, plumbing, or electrical service industry.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with scheduling software and other relevant computer applications.
• Ability to remain calm and problem-solve in high-pressure situations.
• Customer-focused mindset with a proactive approach.
• High school diploma or equivalent; additional education is a plus.