- Escritório em Chennai
Introduction
At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability.
Your role and responsibilities
Minimum 10 Years’ experience in handling large network
operations centre, preferably with software defined data centre
networks
Experience in handling of implementation and management of
large size WAN (minimum 300+ data centre devices)
Experience in handling various topologies using routing protocols
including OSPF and BGP
Knowledge of service provider MPLS network
Hands on experience on Cisco ACI Technology or equivalent
technology, Data Centre Networking, Network Security, SD WAN
and Virtualization Management.
a) Escalation support for complex problem resolution to L2 team
and is responsible for maintaining, configuring, troubleshooting
and up keeping of the entire bank’s network including all data
centers and external business partner networks.
b) Analyse, approve and provide Root Cause Analysis (RCA) for
any critical incidents
c) Should be available on all working days of the bank and on any
exigencies like planned/unplanned activities including DR
Drills/network outages/issues on critical devices
d) L3 will lead the NOC, head Help desk and coordinate for new
projects, coordinate with OEM other departments and external
business partners, should be part of emergency Response
Team, perform network amalgamation and migration, network
architecture changes, root cause analysis, and resolve other
network issues
e) Arrive at the network topology changes/addition/deletion
whenever required by the bank and update the topology diagram
accordingly.
f) Is responsible for providing the "plan of action" for the DR Drill,
other drills and coordinate with other user/technical departments,
service providers for successful completion of the DR Drill and
provide reports.
g) Should be conversant with Network infrastructure planning,
complex change and configuration management, audit, training
etc.
h) Prepare Plan of Action for the activities/Configurations to be
performed.
i) Should induct/remove network devices at critical locations
j) Fix the vulnerabilities and audit findings
k) Apply of Patch for bug fixes
l) Follow up on TAC cases
Valid CCIE Routing and Switching (Lab) or CCIE Data Centre
(LAB) or JNCIE (LAB) or equivalent expert level certification
(including LAB exam) from reputed OEMs(not related to firewalls)
Required technical and professional expertise
• Exposure to Networking Products: Familiarity with installation, maintenance, and repair of Networking products, such as Cisco, Juniper, and Teradata, including associated software and operating systems. • Technical Problem Determination: Experience working with systems-level problem determination, discontinuance, and relocation of equipment, as well as resolving incidents related to installation, update, configuration, operations, or performance. • IT Engineering Knowledge: Understanding of information technology engineering concepts, including installation, customization, operation, recovery, and tuning of Networking products. • Automation Tools: Exposure to automation tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive efficiency and effectiveness in client operations. • Hybrid Cloud Environments: Familiarity with providing onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments.
Preferred technical and professional experience
• Digital Technical Certifications: Knowledge of Digital Technical Certifications and the importance of constantly updating them to demonstrate proficiency in HW and SW solutions. • Soft Skills Trainings: Familiarity with Soft Skills trainings, including verbal and written communication, teamwork and collaboration, emotional intelligence, and critical thinking, to provide outstanding IBM service for clients. • Hybrid Cloud Consultancy: Experience working with onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments, including the ability to provide technical support and operational services.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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