Senior Principal Level MSP Engineer na NuView

Description

The Senior Principal Level MSP Engineer is a hands-on technical leader responsible for delivering secure, compliant, and reliable IT services to NuView clients. This role operates at the Tier 3 / escalation level, supporting complex environments, mentoring engineers, and ensuring consistent execution of NuView’s technical standards.

This position is delivery-focused, not managerial. The Senior Systems Engineer plays a critical role in solution execution, technical quality, client trust, and platform consistency, especially in regulated and security-sensitive environments.

Key Responsibilities:

Technical Delivery & Escalation Support

• Serve as a senior escalation point for complex infrastructure, cloud, security, and compliance-related issues.
• Design, implement, and support secure IT environments across Microsoft 365, Azure, endpoint, network, and security platforms.
• Lead remediation and recovery efforts during incidents, outages, or security events.

Security & Compliance Execution

• Implement and maintain controls aligned with frameworks such as HIPAA, NIST 800-171, CMMC, PCI-DSS, and SOC 2 (as applicable to client environments).
• Support vulnerability remediation, hardening, MFA deployment, backup validation, and incident response activities.
• Work closely with security leadership and vCISO resources to execute compliance-driven technical requirements.

Solution Implementation & Projects

• Deliver client projects including migrations, security enhancements, cloud deployments, and infrastructure upgrades.
• Ensure projects are executed according to NuView standards, timelines, and documentation requirements.
• Participate in pre-project technical discovery and post-project validation.

HaloPSA & Operational Discipline

• Maintain exemplary ticket hygiene and documentation within HaloPSA.
• Accurately log time, work performed, configuration changes, and outcomes for all tickets and projects.
• Adhere to “no ticket, no work” standards and support continuous process improvement.

Platform Standardization & Knowledge Sharing

• Contribute to standardized configurations, runbooks, SOPs, and internal documentation.
• Identify recurring issues or inefficiencies and propose improvements to tooling or processes.
• Mentor junior engineers on technical execution, documentation, and client interaction best practices.

Client Trust & Professionalism

• Act as a trusted technical advisor to clients during escalations, projects, and security-related discussions.
• Communicate clearly, professionally, and calmly — especially in high-pressure situations.
• Represent NuView’s security-first mindset and commitment to excellence in every engagement.

Key Performance Indicators (KPIs)

• Quality and timeliness of Tier 3 issue resolution
• Adherence to security and compliance standards
• Ticket and project documentation accuracy in HaloPSA
• Reduction of repeat incidents through root-cause remediation
• Client satisfaction during escalations and project delivery
• Contribution to platform standardization and SOP development

Requirements

• 7+ years of experience in IT infrastructure, systems engineering, or MSP/MSSP environments

• Proven experience supporting security-conscious or regulated clients
• Strong technical background in:
• Microsoft 365 & Azure
• Windows Server & Active Directory
• Networking (firewalls, switches, VPNs)
• Endpoint security, backup, and recovery
• Experience working within a PSA-driven service organization strongly preferred
• Ability to balance speed, security, and quality in client-facing environments

Education and/or Certifications

• Bachelor’s degree in information technology or related field (or equivalent experience)
• Relevant certifications such as:
• Microsoft (Azure / M365)
• Security+ / CISSP / CISM (or progress toward)
• Vendor certifications relevant to NuView’s stack

Benefits

• Excellent Benefits (including medical, dental, vision, life insurance, HSA/FSA
• 401(k) plan with matching company contribution
• Vacation/ Paid Time Off / Company Holidays/Sick Leave / Floating Holiday
• Professional Development Programs
• Employee Referral Programs
• Corporate-Branded Swag & MORE

We are an Equal Opportunity Employer that truly believes in the benefits of diversity! NuView IT

engages all employees proactively in all aspects of the business to provide them with

experience and exposure to a wide range of IT environments and technologies, allowing for a

diverse, creative, and thoughtful development of their skills and knowledge.