Senior Coupa Systems Analyst na ICBD

Description

Senior Coupa Systems – ICBD
Downtown Fort Lauderdale, FL HQ - In-Office 

About ICBD

ICBD is a robust single-family office focused on private investment and business development, supporting exceptional companies in healthcare, technology, and beyond.

We own and operate a growing portfolio of high-performance businesses united by a shared commitment to people, operational excellence, and long-term value creation. But we’re not just building businesses—we’re building a legacy of leadership, innovation, and purpose.

Joining ICBD means you'll be part of the team behind some of the fastest-growing companies in healthcare, technology, and business services. We are proudly self-funded, committed to sustainable growth, and led by visionary thought leaders—including our CEO and Founder, the 2024 Ernst & Young U.S. Entrepreneur Of The Year® National Overall Award winner.

Our most visible success is ABA Centers, a revolutionary leader in autism care and diagnostics, ranked #5 on the 2024 Inc. 5000 list of fastest-growing private companies in the U.S.

The ICBD portfolio includes these dynamic organizations united by strategic vision, operational expertise, and unwavering commitment to excellence:

• ABA Centers – The leading provider of autism care in the U.S., with 13 regional brands and 70+ operating areas.
• GateHouse Treatment – A comprehensive network of substance use disorder programs that address the full spectrum of recovery needs from medical treatment to supportive housing and respite services. 
• Marquis MD – A concierge medicine concept redefining healthcare by prioritizing convenience, connection, and care powered by advanced technology.
• Exact Billing Solutions – Innovative revenue cycle management and advanced billing support systems for healthcare providers.
• Curative AI – A next-generation platform using AI to disrupt and transform the healthcare system by providing new solutions for revenue cycle management, scheduling, medical documentation, clinical and diagnostic support, and more.
• The Christopher M. Barnett Family Foundation – The philanthropic heart of ICBD, advancing programs that address autism care, food insecurity, homelessness, women’s empowerment, and underserved children.

Recognition & Awards

At ICBD, our commitment to operational excellence, ethical leadership, and transformative care has earned us recognition across industries. Our portfolio companies and leadership team have been honored with multiple awards, including:

• Inc. 5000 –  5th Fastest-Growing Private Company in America (2024).
• Financial Times – #1 on "The Americas' Fastest Growing Companies."
• EY Entrepreneur Of The Year® U.S. Overall.
• South Florida Business Journal’s Top 100 Companies.
• Florida Trend Magazine's 500 Most Influential Business Leaders.
• Inc. Best in Business, Health Services.

About the Role

The Senior Coupa Systems Analyst is a senior individual contributor responsible for the administration, configuration, and ongoing optimization of the organization's procure-to-pay (P2P) and expense management technology platforms — primarily Coupa and Egencia. This role serves as the internal subject-matter expert for procurement systems, owning platform configuration, workflow design, integration management, and user enablement across the full P2P lifecycle.

 This is not a generalist or entry-level role. We are looking for someone with deep, hands-on experience in Coupa — including sourcing, procurement, invoicing, and Coupa Pay — as well as strong working knowledge of travel and expense platforms such as Egencia or Concur. The ideal candidate understands both the technical and functional sides of procurement systems, can translate business requirements into platform configurations, and partners effectively with Finance, Procurement, and IT to drive process excellence and compliance.

 A critical component of this role is the integration layer: this analyst will own and maintain the data flows between Coupa, Egencia, and NetSuite ERP, ensuring accurate, timely, and auditable financial data across all systems.

ESSENTIAL DUTIES & RESPONSIBILITIES

Coupa Platform Administration & Configuration

• Serve as the primary Coupa system administrator with full ownership of platform configuration, user management, role architecture, and environment governance.
• Configure and maintain Coupa modules including eProcurement, Purchase Orders, Invoicing, Coupa Pay, Supplier Portal, Contract Management, and Sourcing.
• Design, build, and maintain approval workflows, routing rules, and exception handling logic across procurement and invoice processes.
• Manage the supplier onboarding and maintenance process within Coupa, including supplier portal configuration, tax form validation, and banking/payment setup.
• Administer Coupa catalogs, punchout integrations, and buying channel configurations to support compliant purchasing behavior.
• Own Coupa release management: evaluate new features, manage sandbox testing, coordinate UAT with Procurement and Finance stakeholders, and communicate changes.
• Ensure platform configuration supports internal controls, audit requirements, and spend policy compliance.

Expense Management — Egencia & Travel Systems

• Serve as the primary system administrator for Egencia (or equivalent corporate travel and expense platform), owning configuration, policy setup, and ongoing optimization.
• Configure and maintain travel policies, approval workflows, expense categories, per diem rules, and receipt requirements within the expense platform.
• Manage integrations between the expense platform and corporate card programs, ensuring accurate transaction feeds, mapping, and reconciliation.
• Partner with HR, Finance, and Procurement to align expense policies with corporate travel guidelines and reimbursement standards.
• Troubleshoot expense submission, approval, and reimbursement issues; serve as escalation point for complex or exception cases.
• Monitor platform performance, adoption metrics, and policy compliance; produce reporting for Finance and leadership as needed.

Procure-to-Pay (P2P) Process & Controls

• Own the end-to-end P2P process within Coupa, from requisition through purchase order, invoice receipt, three-way match, and payment initiation via Coupa Pay.
• Support AP and Procurement teams with invoice exception resolution, matching discrepancies, and vendor dispute workflows.
• Configure and maintain three-way match rules, tolerance thresholds, and auto-approval logic to optimize processing efficiency while maintaining controls.
• Assist with Coupa Pay setup and administration, including virtual card programs, ACH/wire payment configuration, and payment status monitoring.
• Support vendor management processes including supplier risk assessments, W-9/W-8 collection workflows, and supplier data governance.
• Ensure compliance with internal controls, audit requirements, and applicable regulatory standards across the P2P lifecycle.

Integrations & System Connectivity

• Own and manage the integration between Coupa and NetSuite ERP, including PO sync, invoice posting, GL coding, payment confirmation, and supplier data exchange.
• Maintain and troubleshoot integrations between Egencia/expense platform and NetSuite for expense report posting, cost center allocation, and reimbursement processing.
• Collaborate with the NetSuite Administrator and IT team to ensure data consistency, error handling, and end-to-end transaction traceability across systems.

Reporting, Analytics & Financial Controls

• Design and maintain procurement and expense dashboards, KPI reports, and spend analytics using Coupa's reporting tools and connected BI platforms such as Power BI.
• Produce spend visibility reports, savings tracking, contract compliance, and supplier performance analytics for Finance and Procurement leadership.
• Support budget-to-actual analysis by ensuring accurate cost center, department, and GL coding across all P2P and expense transactions.
• Partner with Finance on month-end close activities including accruals, open PO reporting, and expense liability validation.
• Assist with internal audit and compliance reviews by providing system data, configuration documentation, and evidence of controls.

Business Analysis & Stakeholder Collaboration

• Gather, document, and validate business and technical requirements from Procurement, Finance, Accounting, and HR stakeholders.
• Produce high-quality documentation including Business Requirements Documents (BRDs), Functional Specifications, process maps, and data flow diagrams.
• Facilitate requirements workshops, process-mapping sessions, and system design reviews with cross-functional teams.
• Coordinate and lead UAT for system enhancements, new modules, and integrations; manage test scripts, defect tracking, and stakeholder sign-off.
• Provide Tier-2 application support for Coupa, Egencia, and related P2P platforms; coordinate with vendors and escalate issues as needed.
• Manage vendor relationships and coordinate issue resolution, escalation, and release planning with Coupa, Egencia, and integration platform support teams.
• Create and maintain system documentation, SOPs, user guides, and knowledge base articles.

Requirements

• 5+ years of hands-on experience administering Coupa in a production environment, with demonstrated breadth across eProcurement, Invoicing, Supplier Management, and Coupa Pay modules.
• Deep functional knowledge of the procure-to-pay lifecycle, including requisitioning, PO management, three-way match, invoice processing, and payment workflows.
• Strong experience configuring Coupa approval workflows, routing rules, tolerance thresholds, and exception handling logic.
• Proven experience managing Coupa-to-NetSuite (or equivalent ERP) integrations, including PO sync, invoice posting, and GL mapping.
• Hands-on experience administering a corporate travel and expense platform (Egencia, Concur, or equivalent), including policy configuration, approval workflows, and card program integration.
• Experience managing supplier onboarding, supplier portal configuration, and vendor data governance within Coupa.
• Solid understanding of core finance and accounting concepts: general ledger, accounts payable, cost center accounting, and accruals.
• Experience working with integration platforms (MuleSoft, Workato, Boomi, or similar) to maintain and troubleshoot automated data flows.
• Strong requirements gathering, documentation, and communication skills — able to translate business needs into platform configurations and technical specifications.
• Experience supporting internal audits, SOX controls, or compliance reviews related to procurement and AP processes.

Preferred / Nice to Have

• Coupa Certified Administrator or Coupa Certified Professional designation strongly preferred.
• Experience with Coupa Sourcing, Contract Management, or Coupa Risk & Compliance modules.
• Familiarity with Coupa Pay virtual card programs, ACH/wire payment workflows, and dynamic discounting.
• Experience with NetSuite ERP, particularly AP, GL, and vendor management modules.
• Exposure to corporate card programs (Amex, Visa, Mastercard) and transaction feed management.
• Experience with Power BI or similar BI tools for spend analytics and procurement dashboard development.
• Familiarity with SQL or similar tools for data extraction and ad hoc reporting.
• Experience in healthcare, multi-site service industries, or high-volume AP environments.
• Exposure to supplier risk management, ESG procurement practices, or contract lifecycle management.
• Experience with PCI compliance requirements as they relate to payment data in procurement systems.

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

At ICBD, we believe leadership, innovation, and purpose go hand in hand. Be part of a team where your work drives lasting impact and your career reaches new heights.

 ICBD participates in the U.S. Department of Homeland Security E-Verify program.