Firmenlogo

Support Engineer na Lightedge

Lightedge · Des Moines, Estados Unidos Da América · Hybrid

Candidatar-se agora

Description

LightedgeSolutions is currently looking for an experienced and dynamicSupportEngineer to join our team.In this role, you will collaborate with multiple departments and stakeholders across a diverse range of technologies and technical areas ranging from network architecture to storage solutions, disaster recovery to virtualization, and more.This role empowers you to work oncutting-edgetechnologies andcontributesto our commitment to innovation andcustomer supportexcellence. 
If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! 

Responsibilities

  • Act as a technical leader within the Operations Support team 
  • Receive and work escalations from Support Team members and providetimelyand effective resolutions within SLAs 
  • Support Premier level customers following designated procedures and priorities 
  • Solve complex customer issues involvingNetwork Routing and Switching,Network Securityand Firewall,Virtualization,Storage, andBackup and Disaster Recovery 
  • Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause analysis 
  • Engage with Operations Leaders to improve operational processes, driving efficiency and productivity 
  • Lead by example by updating internal documentation of procedures, solutions to common problems, and customer-facing support materials 
  • Partner with our internal Educational Services team in recommending additions or modifications to existing technician training programs 
  • Participatein knowledge-sharing activities 
  • Partnerwith Platform Owners, Product Directors, and Key Stakeholders to improve products, operational processes,and complete projects 
  • Provide after-hours support as part of anoperationson-call rotation tomaintainhigh availability of services 
  • Able to use AI (ChatGPT and Copilot) to improve efficiency and quality of work 
  • Maintain continued education and certifications
  • Work in ServiceNow to support internal and external customers

    • Requirements

  • Exceptional written and verbal communication skills 
  • Ability to manage multiple assignments andoperatewith minimal supervision, adjusting priorities accordingly 
  • Able tomaintaina professional demeanor under stress 
  • Demonstrated willingness to learn and adapt to changes in technology, tools, and processes 
  • Possess an analytical and problem-solving mindset 
  • 5 Years of cross platform support experience with at least 3 years of that experience in a Cloud Provider or Managed Service Provider (MSP) environment 
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience 
  • Strong experience with Cisco routers and switches 
  • Basic understanding of Linux/Unix and Windows operating systems 
  • Familiarity with cloud orchestration and automation tools (Ansible, Terraform, etc.) is good to have 
  • Proficiencyin configuring andmaintainingBackup Software (Veeam and Commvault) and Disaster Recovery solutions (Zerto and VCDA) 
  • Extensive experience in managing Private Cloud virtualization environments, particularly VMware 
  • Intermediate knowledge of storage solutions, with a preference for experience (Pure, IBM, and NetApp) 
  • Advanced knowledge of configuration and maintenance of firewalls (FortiGate and Palo Alto) 
  • Possess an intermediate understanding of networking principles 
  • Proficiencyin interpreting network diagrams and layouts 
  • Cisco certifications preferred but notrequired; CCNP, CCIP, CCIE 
    • Candidatar-se agora

    Outros empregos

    Firmenlogo

    System Integration Engineer

    Parallelwireless · Nashua, Estados Unidos da América

    Firmenlogo

    Accounting Clerk

    Crestoperations · Alexandria, Estados Unidos da América

    Firmenlogo

    Warehouse Associate

    Windowsbyrba · Middletown, Estados Unidos da América