Firmenlogo

Front of House Supervisor- Aethos Mallorca na Aethoshotels

Aethoshotels · Aethos Mallorca, Espanha · On-site

Microsoft Excel

Candidatar-se agora

Description

Who We Are
At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit—so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well-being, and the freedom to live without pressure, we are redefining what modern travel and work can be.

Aethos Mallorca – Our Hotels
Aethos Mallorca is the newest jewel in our collection—a seaside retreat in the charming town of Paguera. Here, the island’s relaxed rhythm blends with refined, contemporary design to create a place where guests and team members can truly connect, unwind, and enjoy the Mediterranean at its most breathtaking. With golden sunsets, vibrant energy, and natural beauty, Mallorca isn’t just a destination—it’s a way of life.
Joining Aethos Mallorca means becoming part of a brand that is reshaping hospitality across Europe, with properties in Milan, Monterosa, Saragano, Sardinia, Corsica, and Ericeira—and with Madrid set to open in 2026. We continue to grow while staying true to our purpose: creating spaces where people feel inspired, connected, and at home.
Your journey with us in Mallorca is an opportunity to make an impact and be part of something truly exceptional on one of the Mediterranean’s most extraordinary islands.

Job Overview
As Front of House Supervisor, I will manage the daily operations of the Front of House team, ensuring a smooth and personalized guest experience. Through proactive leadership, I will address guest needs, foster cross-department collaboration, and maintain high service standards.
My responsibilities include overseeing check-ins and check-outs, handling inquiries, and ensuring accurate financial reporting. I will support the Front of House Manager in upholding Aethos values and driving operational excellence while contributing to wellness, sustainability, and financial performance to exceed guest expectations.

KEY RESPONSIBILITIES

  • Operational Management: Oversee daily operations, including check-ins, check-outs, arrivals, departures, and guest interactions
  • Guest Experience: Manage the guest journey with warmth and precision, addressing inquiries and resolving concerns promptly and professionally.
  • Philosophy & Values: Act as a champion for self-betterment and well-being, embracing the Aethos philosophy of creating a "sanctuary" for guests.
  • Sustainability: Promote eco-conscious initiatives, reduce environmental impact, and encourage guests to participate in sustainable activities.
  • Financial Performance: Drive upselling initiatives, manage PMS end-of-day processes, and conduct nightly audits to ensure accurate financial reporting.
  • Team Support: Guide the Front of House team, overseeing recruitment, training, onboarding, and performance assessments.
  • Departmental Coordination: Collaborate with Housekeeping, Maintenance, and Security to enhance satisfaction and ensure seamless service.
  • Events & Reservations: Oversee reservations and events operations, ensuring exceptional service standards from inquiry to follow-up.

    • ROLE REQUIREMENTS

  • Previous experience in similar roles, preferably within luxury hospitality.
  • Proficiency in hotel management systems (e.g., MEWS, Revinate, WAY, HUBos) and MS Office.
  • Exceptional communication skills in English and Spanish; additional languages are a plus.
  • A proactive, solution-oriented mindset with strong leadership, organizational, and multitasking abilities.
  • Ability to work a flexible schedule, including nights, days, weekends, and holidays.
  • The role requires standing and walking for extended periods in a dynamic environment.

    • Additional Information

    Ready to Join Us?
    If you are passionate about hospitality, dedicated to delivering exceptional service, and eager to contribute to a team that values excellence, we want to hear from you. Bring your energy, attention to detail, and commitment to creating memorable experiences for every guest. Join us and be part of something truly exceptional.
    Candidatar-se agora

    Outros empregos

    Firmenlogo

    Data Integration with French - Fixed Term (W/M/X)

    Veepee · Barcelona,

    Firmenlogo

    Senior Recruiter

    Canarytechnologies · Barcelona,

    Firmenlogo

    Associate Account Manager (Romanian & Spanish Speaking)

    Fresha · Madrid,