Estate Wine Guide na The Wonderful Company

Company Description

JUSTIN is an award-winning winery and fine dining establishment in Paso Robles. It's our pleasure to share that the Restaurant at JUSTIN is the only winery restaurant to have received both a 2022 MICHELIN Star and MICHELIN Green Star and most recently, a Five-Star rating from Forbes 2023 Travel Guide. We are proud to be recognized for our sustainability practices, one-of-a-kind dinner experience, and world-class excellence in hospitality.

Are you passionate about the wine industry and enjoy providing amazing customer service? This may be the perfect opportunity for you.

We are seeking a new Wine Guide to join the team. In this role, you will ensure each guest is greeted and sat for their desired tasting experience. You will pour and explain our wine and unique history in the region, serve and support in the dining room, and work closely with our chef team to create an amazing experience for all visitors. 

This is a full-time position based at our Restaurant: 11680 Chimney Rock Road, Paso Robles CA 93446. The normal work shift is 9:30 AM - 5:00 PM.  We are looking for someone willing to work flexible hours, including weekends and holidays.

Job Description

• Create and execute engaging, educational, and memorable positive guest experiences
• Responsible for supporting all daily activities related to the Tasting Room operation such as general stocking and cleaning, tours, weekend lounge execution, outreach, and cooperation with all departments
• Assist in the achievement of financial goals including:
  • Tasting Room and Wine Society Lounge wine sales
  • Tasting Room merchandise and food sales
  • Tour Program signups
  • Wine Society signup goals
• Perform monitoring and stocking duties as assigned
• Be timely and punctual with regards to scheduling requirements
• Be prepared to help other departments as needed
• Give tours as needed
• Ensure that the tasting room is tidy at all times (e.g. re-fold t-shirts, etc. as necessary).
• Assist in the development of a list of 50,000 non-club members to market to by coming up with innovative ideas to gather email addresses.
• Maintain clean and tidy work areas, including:
  • Tasting Room – all bar areas must be clear of unnecessary POS, flyers, etc
  • Tasting Room Office – the shared desk area must be clear and available for employees to use as necessary
  • Garage – keep clean and free of unnecessary items, ensure all back stock of shopping bags, merchandise, POS, etc. is organized and easy for staff to find
  • Warehouse – organization of the wine pallets must be done on a regular basis. Coordinate with a forklift certified employee and the inventory controller to ensure inventory is accessible, neat, and orderly
• Resolve guest concerns/complaints using good judgment and tact. Elevate complaints to management when necessary
• Complete the JUSTIN Educational Training program
• Educate and inform oneself of all new JUSTIN releases as well as JUSTIN library wines, viticulture, and winemaking techniques
• Attend all TRM monthly and weekly meetings

Qualifications

• Two (2) years of experience in a restaurant setting preferred but not required
• High School Diploma or GED
• Must possess a passion for wine and the wine industry
• Proven success working with others
• Excellent communication skills and ability to relate to people at all levels
• Must be able to communicate verbally and in writing in English
• Must be able to perform basic calculations such as adding, subtracting and dividing
• Ability to carry out detailed written or oral instructions
• Ability to identify and resolve problems in a timely manner
• Must complete the JUSTIN Vineyards & Winery education program upon being hired

Pay Range: $17.50 - $18.50 plus tips. Final compensation is dependent upon skills and experience.

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 
  • 24/7 online physician consultations 
  • virtual mental health resources 
  • life coaching 
  • engaging employee community groups 
  • cash rewards for healthy habits and fitness reimbursements 
  • library of on-demand fitness videos 
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. 
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. 
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. 
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. 
• Building a Healthy Society: To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit csr.wonderful.com.
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities. 

Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant--making it one of the only wineries on the Central Coast to offer all three options. In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that's situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN's Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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