German Speaking Payment Support - FinTech | Work In Greece - Paid Relocation na Mercier Consultancy MD
Mercier Consultancy MD · Munich, Alemanha · Remote
Description
Join Mercier Consultancy MD as a German Speaking Payment Support Specialist in the vibrant FinTech industry. This exciting role comes with a paid relocation package to Greece, allowing you to work in a dynamic environment while experiencing the rich culture of this beautiful country.
In this position, you will provide essential support to our German-speaking clientele, ensuring they have a seamless experience with our payment solutions. Your role will be pivotal in maintaining high customer satisfaction and addressing any payment-related inquiries effectively.
Key Responsibilities
- Deliver outstanding support to German-speaking customers via various communication channels, including email, phone, and chat.
- Assist clients with payment processing queries and troubleshoot any issues they may encounter.
- Guide customers through our payment solutions, providing clear instructions and best practices.
- Document customer feedback and interactions to help improve services.
- Work closely with other departments to enhance our payment offerings and customer experience.
- Keep abreast of industry trends and advancements in payment technology to offer informed assistance.
Requirements
- Fluency in German (both spoken and written) is mandatory; English proficiency is a plus.
- Experience in customer service or support, particularly within the FinTech or payment sectors, is advantageous.
- Excellent interpersonal skills and a strong focus on customer satisfaction.
- Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
- Technical proficiency and comfort using various software systems.
- Strong analytical and problem-solving skills.
- Readiness to relocate to Greece and engage with the local culture.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
