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Senior IT Infrastructure & Operations Analyst na Doranjones

Doranjones · Chicago, Estados Unidos Da América · Hybrid

AWS

Cloud

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Description

We are looking for a Senior IT Infrastructure & Operations Analyst to join our growing technology team.

This role supports large-scale enterprise infrastructure environments in regulated industries and focuses on stability, reliability, and modernization across on-premises and cloud platforms. This is a hands-on senior individual contributor role with opportunities to influence infrastructure standards, tooling, and operational practices.

Responsibilities

  • Support and operate enterprise IT infrastructure environments, ensuring performance, availability, and capacity
  • Own day-to-day infrastructure operations across servers, virtualization, networking, and cloud platforms
  • Partner with engineering, security, and business stakeholders to define infrastructure requirements
  • Support infrastructure modernization initiatives, including data center optimization and cloud migration efforts
  • Act as a senior escalation point during infrastructure incidents and participate in root-cause analysis
  • Provide hands-on L2/L3 support during critical initiatives and high-impact incidents
  • Design, document, and support backup, recovery, and disaster recovery solutions
  • Plan and execute patching, upgrades, and lifecycle management activities
  • Maintain infrastructure documentation, standards, and operational runbooks
  • Manage hardware and software inventory, licensing, and vendor support agreements
  • Participate in an on-call rotation and support after-hours activities when required
  • Provide technical guidance and mentorship to junior team members

    • Required Skills

  • 6+ years of experience in IT infrastructure, systems engineering, or operations
  • Strong experience supporting enterprise-scale infrastructure environments
  • Hands-on experience with cloud platforms (Azure, AWS, or GCP)
  • Strong knowledge of Windows Server and Linux operating systems
  • Experience with virtualization technologies (VMware or equivalent)
  • Solid understanding of Active Directory and identity services
  • Experience with backup, restore, and disaster recovery technologies
  • Working knowledge of networking fundamentals (DNS, DHCP, VPNs, firewalls, routing, switching)
  • Strong troubleshooting skills across infrastructure layers
  • Ability to communicate effectively with both technical and non-technical stakeholders

    • Preferred Skills

  • Cloud certifications (Azure, AWS, or GCP)
  • Experience supporting regulated or highly controlled environments
  • Exposure to infrastructure cost management, budgeting, or vendor coordination
  • Experience supporting infrastructure modernization or cloud transformation initiatives
  • Prior experience acting as a senior technical lead or escalation point
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