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Technical Support Analyst na Muttdata

Muttdata · Buenos Aires, Argentina · Hybrid

Python

MySQL

SQL

AWS

MariaDB

Cloud

Candidatar-se agora

Description

🚀 Join Our Data Products and Machine Learning Development Remote Startup! 🚀

Mutt Data is a dynamic startup committed to crafting innovative systems using cutting-edge Big Data and Machine Learning technologies.

We’re looking for a Technical Support Analyst  to help take our expertise to the next level. If you consider yourself a data nerd like us, we’d love to connect! 🐶🚀

🚀 What We Do

  • Leveraging our expertise, we build modern Machine Learning systems for demand planning and budget forecasting.
  • Developing scalable data infrastructures, we enhance high-level decision-making, tailored to each client.
  • Offering comprehensive Data Engineering and custom AI solutions, we optimize cloud-based systems.
  • Using Generative AI, we help e-commerce platforms and retailers create higher-quality ads, faster.
  • Building deep learning models, we enhance visual recognition and automation for various industries, improving product categorization, quality control, and information retrieval.
  • Developing recommendation models, we personalize user experiences in e-commerce, streaming, and digital platforms, driving engagement and conversions.

    • 🌟 Our Partnerships

  • Amazon Web Services
  • Astronomer
  • Databricks

    • 🌟 Our Values

  • 📊 We are Data Nerds
  • 🤗 We are Open Team Players
  • 🚀 We Take Ownership
  • 🌟 We Have a Positive Mindset

  • 🔍 Curious about what we’re up to? Check out our case studies and dive into our blog post to learn more about our culture and the exciting projects we’re working on! 🚀

    • Responsabilities 🧑‍💻

  • Provide technical support to internal users and assist with new equipment setup.
  • Resolve support tickets and incidents, escalating when needed.
  • Diagnose and troubleshoot PC and notebook issues; coordinate repairs or replacements when required.
  • Coordinate with external vendors and suppliers when necessary.
  • Create and maintain basic internal documentation for support procedures
  • Assist the Infrastructure team with operational tasks as needed.
  • Keep IT inventory updated and support basic logistics coordination.
  • Follow and help enforce IT security policies and best practices.
  • Support or collaborate on simple automation of repetitive tasks.

    • 💻Required Skills

  • Graduates of Technical Support, Infrastructure, or related degree programs.
  • +1 year of experience providing technical support.
  • Experience and knowledge in notebook setup and troubleshooting.
  • Experience managing and administering Operating Systems: Windows Server and Linux.
  • Familiarity with VOIP tools or telephony platformsTechnical .
  • English (reading and basic communication).
  • Based in CABA/AMBA, with occasional availability to go to Muttdata offices.
  • Awareness of IT security best practices.

    • 🚀 Nice to have

  • Basic knowledge of Python.
  • Familiarity with AWS or other cloud platforms.
  • Basic knowledge of SQL databases (MySQL, MariaDB, etc.).
  • Basic scripting knowledge (PowerShell, Bash).
  • Familiarity with monitoring tools or systems.
  • Interest or basic knowledge in process automation.
  • Experience administering Office 365 suite.

    • 🎁 Perks

  • 🚀 In-Company English Lessons.
  • 💪 Wellhub or sports club stipend to stay active
  • 🚀 AWS & Databricks certifications fully covered
  • 🍕 Food credits via Pedidos Ya – because great work deserves great food.
  • 🎂 Birthday off + an extra vacation week (Mutt Week! 🏖️)
  • 🤝 Referral bonuses – help us grow the team & get rewarded!
  • ✈️🏝️ Annual Mutters' Trip – an unforgettable getaway with the team!
    • Candidatar-se agora

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