Operations Administrator (VA ESOM) na Kentro

Description

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring an experienced Operations Administrator to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services.

In this role, you will be responsible for executing a variety of tasks related to onboarding new hires and ensuring a smooth transition into the organization. You will coordinate pre-hire documentation, security protocols, and pre-hire activities. Building strong, positive relationships with new hires, Hiring Managers, and both internal and external stakeholders will be an essential part of your day-to-day responsibilities. Additional duties include capturing meeting minutes, updating email groups, and supporting administrative tasks as needed. Throughout all activities, you will be expected to continuously promote and embody the Kentro brand and culture.

Location: This position can be performed remotely within the US and will support ET working hours.

Responsibilities:

Onboarding Support:

• Coordinate pre-hire documentation, security protocols, and preparatory activities.
• Draft and distribute welcome emails, coordinate with pre-hires, and support integration of new resources.
• Collaborate with HR to ensure compliance with federal/state regulations and organizational requirements.
• Provide recommendations to improve onboarding processes, tools, and workflows.
• Build positive relationships with hiring managers and stakeholders.

Coordination & Communication:

• Facilitate communication among stakeholders, schedule tasks, and organize meetings.
• Capture and distribute meeting minutes; manage email groups and distribution lists.
• Handle incoming correspondence professionally and maintain clear communication channels.

Record Keeping & Documentation:

• Maintain accurate records, databases, and SharePoint sites.
• Organize and safeguard physical and electronic files, ensuring proper handling of sensitive and classified information.

Program Operations Support:

• Assist with operational activities, including developing procedures, guidelines, and best practices.
• Prepare reports, presentations, and internal documents as needed.

Data Analysis & Reporting:

• Gather and analyze data to identify trends and areas for improvement.

• Develop detailed and ad hoc reports to support decision-making.

Requirements

• Bachelors’ degree (Minimum)
• 1-2 years of administrative experience in a fast-paced environment
• Proven ability to build relationships and engage all stakeholders to arrive at optimal outcomes
• Excellent verbal and written communication skills
• Strong proficiency with Microsoft Word, PowerPoint, Excel, and Outlook
• Ability to work independently, and able to work with high-performing project management team
• Self-motivated to complete tasks as needed
• Note: This job description outlines the general nature and scope of a lead-level role. It is not an exhaustive list of all responsibilities, duties, or qualifications. Additional tasks may be assigned as needed to advance program and organizational goals.

Preferred:

• Ability to write and edit process updates/changes
• Prior federal government experience
• Interested in joining team that seeks high quality work, professionalism, and diversity

Clearance requirement:

• US Citizen or Green card holder
• Willing and able to get a Public Trust Suitability clearance
• Must meet updated ID requirements: 
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].  

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