Community Care Specialist na New Day Admin

Description

New Day Healthcare is currently seeking a Community Care Specialist. Do you have a passion for making a difference in someone’s life? Are you a genuine, caring, empathic person? Do you enjoy interacting with people? Then our Community Care Specialist position is for you! 

Requirements

Duties & Responsibilities 

• Receive incoming calls and messages for potential clients and consistently strive for emotional linkage and developing relationships 

• Determine client needs and assist in coordinating care by referring to appropriate service lines 

• Collect, share, and manage information using respective databases 

• Clearly communicate detailed information to appropriate teams 

• Track referrals, keep status and notes up-to-date in database, and advocate for patient care 

• Internally build relationships for the furthering of serving clients 

• Make outgoing calls to patients in the care continuum 

• Performs other related duties as directed by Supervisor 

Qualifications, skills and abilities 

• Patient, attentive, and empathic listener 

• Must have a strong phone etiquette with the ability to communicate well; both verbally and in writing 

• Must be detailed-oriented, accurate, organized, multi-tasker, and great with time-management 

• Initiative-driven individual able to work independently and in a group setting  in a fast-paced environment 

• Computer proficiency and knowledge of Microsoft products 

• Must be reliable, self-starter, strong work ethic and work well within a team 

• Previous sales or marketing preferred 

•  Experience in healthcare preferred 

• Will train the right candidate 

Benefits

Benefits 

• Multiple Major Medical Plans to Choose From (Medical, Dental & Vision) 

• Spousal Insurance 

• 401k Options 

• PTO 

• Internal Awards and Recognition Program