Global CSR Senior Manager na IBM

Introduction

At IBM, we believe technology shapes the world. We’re a catalyst for that innovation. We’re driving change that improves businesses, society, and the human experience. Our Marketing, Communications & Corporate Social Responsibility (MCC) team tells this story. We shape IBM’s brand, capture attention in the market, and share our perspective with clients, partners, the media, and fellow IBMers. On our team, you’ll work with bright, collaborative minds who bring passion and creativity to everything they do. You’ll be part of a culture built on openness, trust, and teamwork. Where your ideas matter and your growth is supported. Join us, and help bring innovation to life.

Your role and responsibilities

We are seeking a strategic and impact-driven Corporate Social Responsibility Leader to support the strategy and execution of IBM’s Global Giving and Volunteerism programs. This role will help nonprofit organizations and the communities they serve, driving measurable social impact while deepening employee engagement and strengthening IBM’s position as a leader in this realm. The ideal candidate has deep program and project management expertise in CSR, and has experience leading cross-functional initiatives that require business buy-in and collaboration.

Key Responsibilities

• Program Strategy & Growth: Support the evolution of IBM’s Giving and Volunteerism portfolio, with a focus on expanding skills-based volunteering initiatives that align with IBM’s technology, AI, and business expertise. Contract management of key partners.

• Program Execution & Partner Management: Oversee the implementation of global volunteering initiatives, managing external grants, contracts and partners, ensuring strong KPIs, seamless employee engagement and nonprofit partnership experiences. This also may include overseeing Disaster Relief strategy and response, skills-based volunteer programs, education and skilling volunteer initiatives.

• Large-scale campaign management: Oversee cross functional global coordination of company-wide engagement campaigns.

• Stakeholder & Partner Engagement: Work closely with internal teams, communications, nonprofit partners, and external organizations to enhance program reach, impact, and innovation.

• High profile event oversight: Ensure volunteer and giving programs meet employees where they are while helping to strengthen business objectives and connections with clients, such as key tentpole events.

• Employee Engagement & Awareness: Develop recruitment strategies, resources, and training to inspire IBMers to participate in volunteer opportunities.

• Impact Measurement & Reporting: Define and track key metrics to assess program effectiveness and drive continuous improvement.

• Innovation & Best Practices: Stay ahead of industry trends, identifying opportunities to enhance IBM’s approach giving, volunteerism and corporate social responsibility.

• Leaders are expected to spend time with their teams and clients and therefore are generally expected to be in the workplace a minimum of three days a week, subject to business needs.

• This position reports to the Global Head of Employee Impact and will be staffed in US.

Required technical and professional expertise

• Strong understanding of and demonstrated experience delivering global Corporate Giving and Volunteerism programs.

• Deep expertise in Partnership Development: Proven experience in establishing and managing strategic partnerships to drive growth and achieve social impact goals, with a strong track record of driving outcomes.

• Experience in Program Management: Demonstrated ability to oversee end-to-end program execution, including developing program timelines, managing budgets, and ensuring program deliverables are met on time and within budget.

• Results-Oriented Approach: Experience in setting and achieving targets, monitoring partner performance against key metrics, and driving measurable outcomes.

• Cross-Functional Collaboration: Proven ability to work effectively with internal teams, including communications, HR, Legal and Regulatory, Government Programs, and Marketing, to ensure effective communication and coordination of CSR initiatives.

• Legal and Regulatory, Government Programs, and Marketing to ensure effective communication and coordination of CSR initiatives.

Preferred technical and professional experience

• Familiarity with CSR Trends: Knowledge of the latest trends and best practices in corporate social responsibility, including education and skilling, employee giving and volunteerism.

• Understands AI fundamentals and applies responsible AI principles (ethics, fairness, transparency) in CSR programs.

• Familiarity with AI-powered analytics to measure, report, and optimize social impact initiatives.

• AI for Scalable Social Impact - You identify and leverage AI solutions to enhance community engagement and volunteerism and giving initiatives at scale.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.