PMO & Strategy Manager na Hotmart (EN)

What you should know about the job:

Our Customer Success team, based in LATAM, is looking for a highly analytical, strategy-driven, and organized individual to act as the right hand to the CS Director. This role is designed for a "professional translator" of ideas—someone who can take complex data and high-level visions and turn them into structured projects, powerful narratives, and actionable strategies.

As the Strategy Enablement & PMO Lead, you will be the engine behind the CS leadership, ensuring that our strategic vision is executed with excellence and that our performance is consistently communicated through high-impact, data-driven storytelling.

Your responsibilities as Strategy Enablement & PMO Lead:

• Data Storytelling & Executive Reporting: Support the CS Director in data analysis and trend monitoring; translate complex CS performance metrics into powerful presentations for VP and C-level executives, and external clients. 
• Strategy Enablement & PMO: Ensure all CS projects are correctly scoped and executed on time; hold CS leaders accountable for delivery timelines and maintain the highest quality standards across all initiatives.
• Performance Monitoring & Risk Assessment: Analyze results to identify "red flags" and work closely with the CS Director to re-adjust priorities and pivot strategies where necessary.
• Strategic Partnerships: Support the Director in overseeing and optimizing strategic partnerships with key clients to drive long-term value.
• Retention & Pricing Strategy: Ensure retention processes are strictly followed, propose strategic pivots to increase stickiness, and lead the creation of playbooks for retention, pricing, and operational excellence.
• Documentation Management: Take full ownership of all departmental documentation, playbooks, and knowledge management.
• Cross-Functional Collaboration: Act as the primary bridge between LATAM leadership and cross-functional areas, including frequent interaction with our headquarters in Brazil.

In your journey, we expect you to:

• Structure the Chaos: Be able to gather fragmented ideas and transform them into a structured, executable project plan.
• Synthesize Complexity: You can sit in a brainstorming session, gather a dozen disconnected ideas, and walk out with a structured, multi-phase project plan.
• Be a Master Storyteller: Possess an incredible ability to research, gather data, and build a compelling narrative that influences senior leadership.
• Maintain Operational Rigor: Be obsessed with quality, deadlines, and the fine details of strategy execution.

Qualifications you’ll need:

• Experience: 5+ years of experience in Management Consulting, Strategy, PMO, or as a Chief of Staff in a high-growth tech environment.
• Analytical Prowess: Expert-level data analysis skills with the ability to draw insights from "messy" data sets.
• Visual Communication: Mastery of PowerPoint/Google Slides with a "consulting-style" aesthetic (clean, data-driven, and persuasive).
• Languages: Fluent in English. Basic Portuguese is a plus.
• Education: Bachelor’s degree in Business, Engineering, Economics, or a related field.
• Mindset: A proactive self-starter who thrives in a fast-paced, autonomous environment.

Why work at Hotmart

Hotmart is an all-in-one platform designed to host and sell digital products. The company has been developing innovative solutions for the digital market for over 13 years and is proud of its Brazilian roots. By helping people learn, teach and start an online business, Hotmart hopes to take its mission across the globe, empowering people to live their passions.

Hotmart is part of Hotmart Company, a global tech group headquartered in The Netherlands, with over 1,800 employees in 7 countries. The company has been backed by our clients and investors like GIC, General Atlantic, and Kees Koolen, founder of Booking.com