Remote FinOps Operations Specialist na AI Acquisition
AI Acquisition · Alemanha · Remote
Description
About AI Acquisition
AI Acquisition is the global category leader in AI service-provider enablement. Operating globally, with the US as its primary market, our hybrid Platform-as-a-Service (PaaS) and AI marketplace model has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale.
We combine proprietary AI orchestration tools with enterprise-grade SaaS infrastructure, delivering immediate value to agencies and SMBs worldwide.
We’re transforming how entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. Positioned at the forefront of the $1.3 trillion AI revolution, we empower members to earn $500+ per hour with streamlined AI-powered systems.
Through our AI Agency Incubator, AI Accelerator, and AI Launchpad, we provide the systems, training, and support needed for rapid success.
Hear from Our Leaders
- Jordan Lee, Co-Founder & Chairman, shares insights about the business: Watch here
You’ll join a fast-scaling, innovation-driven environment where agility, ownership, and excellence are core values. We operate with the speed of a high-growth company while supporting a global community of agency owners and business leaders who rely on AI-driven systems to scale.
If you want to directly contribute to revenue growth and operate in a performance-driven culture, this is the ideal place for you.
This is not a support role.
This is not admin work.
This is not ticket processing.
This is a specialist operational role at the intersection of payments, revenue protection, risk, and financial operations — where your work directly protects revenue, stabilises cashflow, and strengthens platform trust.
If you want to operate in a performance-driven environment where your expertise has real financial impact, this is the role.
This is not just work — it’s a high-trust specialist position inside a fast-scaling AI company.
Requirements
The Role
We’re hiring a Chargeback, Payments & FinOps Operations Specialist — a senior operational expert in dispute management, refunds, chargebacks, and payment systems.
This is not a VA role.
This is not a CS support role.
This is not a general admin position.
You are here to:
- Protect revenue
- Reduce financial risk
- Stabilise payment operations
- Build systems, not just process tickets
- Own the full chargeback and refund lifecycle
This is a specialist contract role designed for high-calibre operators with real experience in high-ticket digital businesses, SaaS, subscriptions, and online platforms.
The role is structured in phases:
- Phase 1: Backlog remediation & dispute recovery
- Phase 2: Process stabilisation & systemisation
- Phase 3: Risk reduction & ongoing oversight
What You’ll Do
1. Chargeback & Dispute Lifecycle Ownership
- Manage the full end-to-end chargeback and dispute process
- Handle dispute categorisation, evidence gathering, rebuttal preparation, and submissions
- Interface with banks, card networks, and payment processors
- Track ratios, thresholds, risk flags, and dispute performance metrics
- Monitor Visa, Mastercard, and Amex scheme programs and risk thresholds
2. Refund & Revenue Protection Operations
- Oversee refund flows, refund routing, and refund governance
- Identify root causes of disputes and refund triggers
- Implement controls to reduce dispute volume and revenue leakage
- Build structured workflows for refunds and escalations
3. Payments Infrastructure Management
- Operate across platforms including:
- Stripe
- PayPal
- WAP
- Payment gateways and processors
- Manage dispute dashboards, transaction tracing, and risk signals
- Maintain visibility across payment pipelines and settlement flows
4. Process Design & Systemisation
- Build SOPs for refunds, disputes, and chargeback handling
- Standardise workflows
- Design prevention frameworks
- Implement scalable operational structures
- Shift from reactive processing → proactive risk management
5. Risk Reduction & Prevention
- Identify systemic risk patterns
- Reduce dispute ratios
- Improve transaction approval quality
- Strengthen platform trust and financial integrity
- Implement prevention strategies, not just remediation
What We’re Looking For (Must-Have)
- Proven experience managing chargebacks, disputes, and refunds end-to-end
- 5+ years in payments operations / chargebacks / refunds / disputes / FinOps / billing / risk roles
- Deep understanding of the full dispute lifecycle
- Hands-on experience with:
- Stripe
- PayPal
- Payment gateways
- Subscription billing platforms
- Experience in high-ticket online businesses, SaaS, coaching, education, or digital services
- Strong operational mindset — systems builder, not task processor
- Ability to work independently and structure chaos into order
- Experience working with banks, issuers, and financial institutions
- Strong documentation and process design skills
- Fluent English (spoken and written)
Nice to Have (Preferred)
- FinOps or Revenue Operations background
- Experience in SaaS billing operations
- Exposure to fraud prevention and risk scoring systems
- Experience working in AI, SaaS, or subscription platforms
- Previous experience in scaling platforms or marketplaces
- Familiarity with chargeback monitoring tools and analytics platforms
Benefits
Contract Model
This is a specialist contract role, not a fixed headcount position.
Structure:
- Part-time
- Flexible hours
- Monthly retainer or hourly model
- Load-based scaling
- Phased engagement model:
- High intensity initially (backlog clearance)
- Reduced hours during stabilisation
- Low-hour maintenance model long-term
What Success Looks Like
- Backlog cleared
- Chargeback volume reduced
- Dispute ratios stabilised
- Refund workflows systemised
- SOPs in place
- Risk prevention frameworks active
- Reduced future exposure
- Revenue leakage controlled
- Payments operations stabilised
- Financial trust restored across systems
Why This Role Matters
This role directly impacts:
- Revenue stability
- Cashflow protection
- Platform risk
- Business continuity
- Payment reliability
- Investor confidence
- Platform trust
- Customer trust
- Operational resilience
This is revenue protection infrastructure, not support.
Application Process
Please include:
- CV or LinkedIn profile
- Brief summary of your experience in:
- Chargebacks
- Disputes
- Refunds
- Payment operations
- Examples of platforms/processors you’ve worked with
- Short description of the largest dispute backlog you’ve handled
