IT Employee Service Delivery Specialist na Enfinity Global

Description

Do you want to build a better future?

About Enfinity Global

Enfinity Global is a purpose-driven company focused on making a positive impact on the planet by helping companies, governments, and individuals transition to a carbon-free and sustainable economy. Our role as a leading IPP is to develop, finance, build, operate, and own renewable energy assets in the long term in Europe, Asia, and the Americas through our offices in the USA, Spain, Italy, UK, Netherlands, India, and Japan.

Our team of over 350 Enfiniters comprises seasoned finance professionals, as well as experienced project developers and operators with extensive industry experience across all stages of the project life cycle. We pride ourselves on being creative and innovative solution providers to our customers and partners.

Job Description

Enfinity Global is looking for an IT Employee Service Delivery Specialist to join our team in Miami. The position requires the candidate to have, among others, strong problem-solving skills, attention to detail, structured and organized profile, and the ability to work with tight deadlines set by a highly demanding team.

Key Responsibilities:

IT Asset Procurement & Vendor Management:

• Handle the purchasing of IT hardware, software, and services, ensuring the best deals.
• Negotiate with vendors to secure favorable terms and maintain good relationships.
• Keep an organized inventory of all IT assets and ensure everything is properly documented.

Inventory Management:

• Keep accurate records of all IT assets and software licenses.
• Track the lifecycle of IT assets from purchase to disposal.
• Conduct regular audits of our IT inventory to ensure everything is in order. 

Desktop Support:

• Provide technical support for computers (Windows and Mac) and mobile devices (Android and iOS), including troubleshooting issues and ensuring everything runs smoothly.
• Install and maintain software, operating systems, and peripherals.
• Support onboarding and offboarding through the delivery or required IT services and devices. Work in coordination with HR Team and Office manager.
• Assist colleagues with IT-related problems and ensure quick resolutions.
• Coordinate and collaborate in all Global activities with the rest of the Team
• Meet defined SLAs as defined in the company official ITSM tool

 Network Support & Configuration:

• Manage and configure network equipment like routers, switches, and firewalls.
• Monitor network performance to ensure everything is running efficiently and securely.
• Work with service providers to manage our internet connections and ensure reliability. 

Microsoft 365 E5 Administration:

• Manage Microsoft 365 E5 services, including user accounts, email, and collaboration tools.
• Support users and troubleshoot any issues related to Microsoft 365.

Security Administration:

• Implement and maintain security protocols to protect our IT systems.
• Conduct regular security checks and respond to any incidents promptly.
• Ensure the company’s IT environment is secure and compliant with policies.
• Support all close-out documentation to Asset Management team at completion of the projects.

Requirements

• Bachelor’s degree in IT, Computer Science or Min 4 yrs equivalent experience.
• Proven experience in IT Service & operations management, including network support.
• Experienced in mobile device support for Android and iOS.
• Demonstrated Knowledge of network configurations and security practices.
• Hands-on experience with Microsoft 365 E5 administration and security.
• Proven ability to implement and maintain basic IT security protocols.
• Experience conducting security checks and incident response.
• In-depth knowledge of ITIL processes and best practices.
• Experience in implementing and managing ITIL frameworks.
• Excellent problem-solving skills and the ability to work independently.
• Good organizational skills and attention to detail.
• Strong communication and negotiation skills.
• Ability to manage multiple tasks efficiently.
• Strong User service orientation with a commitment to helping others.
• Good communication skills, both verbal and written.
• Ability to work well with others and build Strong working relationships.

In Enfinity Global, you will find a very dynamic and multinational environment in one of the most exciting and impactful industries. Here we will foster your professional and personal growth, and you will have the opportunity to actively contribute and make a real impact on climate change.

Let’s build our future together.

Visit www.enfinity.global to discover more about our culture and values.