Operations Lead - Southern Europe, Amazon Leo Business Development na Amazon

Description

Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Project Leo European Consumer team is looking for a talented Operations Lead who will be responsible for operations in Southern Europe.

A successful candidate will be a strong operational leader with a passion for customer service, process optimisation and have the ability to thrive in a fast-paced, matrixed organization. We are looking for someone with a deep understanding of B2C installations, with a proven track record in ISP, utilities or service industries

This position may require access to export-controlled information (ECI) subject to EAR and ITAR. Final employment decision is contingent upon satisfactory completion of export control screenings and obtaining any necessary export licenses or approvals, based on nationality, citizenship, and other factors considered by applicable export control regulations.

Key job responsibilities

• Oversee day-to-day operations related to inbound stock, distribution, and coordination with installers

• Ensure smooth logistics and manage supplier relationships

• Review KPIs, analyse customer experience, and enhance the end-to-end service delivery process

• Align demand forecasting with supplier capacities, developing contingencies to address demand variability

• Conduct field and supplier audits, handle escalations and jeopardy management

• Analyse customer feedback to identify opportunities for improvement

• Develop and implement operational processes to optimize efficiency and ensure scalability as the business grows

• Collaborate with Leo teams to maintain and enhance performance

• Manage relationships with third-party vendors and installation teams, ensuring they meet performance and safety standards

• Develop and maintain contingency plans to address potential service disruptions

• Drive continuous improvement initiatives to enhance operational processes and customer satisfaction

Basic Qualifications

• Bachelor's degree or equivalent

• Experience using Microsoft Excel to manipulate and analyze data

• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

• Experience in operations management

Preferred Qualifications

• Experience presenting to senior leadership

• Extensive experience across multiple countries in customer-facing service roles, with experience in B2B third-party vendor management

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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