Hospitality Coordinator na Convene

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

We're seeking a full-time Hospitality Coordinator to join our Operations team at our Washington, DC, property. The Hospitality Coordinator will report directly to the General Manager. 

What You’ll Do:

The Hospitality Coordinator supports many aspects of the meeting and event offerings at this dedicated location in accordance with Convene’s vision, mission, and values, including our core principles. This role partners cross-functionally to ensure smooth operations, exceptional service, and strong client relationships.

• Coordinate program setup and execution across Service, Production, Technology, Culinary, Operations, and Customer Success teams
• Support Food & Beverage execution by liaising with Culinary and Service teams to ensure alignment with client Program Execution Orders
• Assist in supervising front-of-house service staff, supporting setup, event execution, breakdown, utilities, maintenance, and security needs
• Greet, check in, and assist guests using ProxyClick; provide wayfinding, escort guests as needed, and manage welcome desk inquiries
• Maintain a clean, organized welcome desk and coat room; manage badge printing, materials stocking, and lost & found
• Problem-solve guest and client requests, escalating issues appropriately to ensure timely resolution
• Build and maintain positive relationships with clients, members, building management, and landlord partners
• Support Operations with room bookings (Robin), catering orders, building requests, mail and package handling
• Assist with service execution during peak periods, including event setup and breakdown
• Coordinate and execute Surprise & Delight moments for Workplace members and site tours
• Support Service Manager and Chef with scheduling and administrative tasks
• Communicate effectively with clients and team members, demonstrating professionalism and GRIT in all interactions
• Work dynamically, prioritize tasks across departments, and meet operational deadlines
• Ensure compliance with Standard Operating Procedures, Brand Standards, and all applicable health and safety regulations (DOH, FDNY, OSHA, CDC, and local guidelines)
• Maintain basic knowledge of Audio/Visual setup and usage
• Utilize operational platforms including Salesforce WXM, ProxyClick, Envoy, GoParrot, Square, Robin, Zendesk, and Microsoft Office

What We Look For: 

• Minimum 2 years’ experience in hospitality 
• Ability to work effectively with clients
• Flexible and long hours sometimes required
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary:

Starting Hourly Rate: $28.00/hour

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

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