Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
We are looking for multiple Sustaining Software Engineers that are eager to work in a fast-paced, startup-like environment inside a stable, profitable company. Our team is solving complex problems that impact the speed and effectiveness of the life sciences industry. In this role, you’ll jump right in, finding and fixing issues for our Vault CRM product.
What You’ll Do
Troubleshoot critical customer reported issues in the Vault CRM products
Fix bugs in the Vault CRM code
Learn everything about the Vault CRM modules and use that knowledge to ensure our customers are successful
Build tools to help with fixing and troubleshooting product issues
Collaborate with the Development, Support, Product, and QA teams to diagnose, troubleshoot and resolve complex customer issues
Identify problems that may impact multiple customers
Requirements
3+ years of experience in software support or sustaining role for Enterprise products
Experience with backend development with Java
Experience with troubleshooting and debugging web and mobile apps built with Java, HTML/CSS, , C#, Swift and Objective-C
Hands-on experience with SQL querying and working with data
Exceptional analytical and problem-solving skills
Ability to effectively prioritize and execute tasks in an environment with high visibility and high expectations
Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills to reduce customer concerns in urgent or critical situations
Ability to technically collaborate with product engineers while troubleshooting customer escalations
Nice to Have
Python scripting
Experience with AWS
Experience with Vault CRM / Veeva Vault
Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Compensation
Base pay: $85,000 - $160,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Additional Information
#LI-Remote
#LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
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