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Hostess - Aethos Mallorca na Aethoshotels

Aethoshotels · Aethos Mallorca, Espanha · On-site

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Description

Who We Are
At Aethos, we celebrate extraordinary places, passionate people, and meaningful shared experiences. We believe hospitality should elevate the mind, body, and spirit—so we carefully choose our locations and build communities where everyone can contribute and grow. Guided by sustainability, well-being, and the freedom to live without pressure, we are redefining what modern travel and work can be.

Aethos Mallorca – Our Hotels
Aethos Mallorca is the newest jewel in our collection—a seaside retreat in the charming town of Paguera. Here, the island’s relaxed rhythm blends with refined, contemporary design to create a place where guests and team members can truly connect, unwind, and enjoy the Mediterranean at its most breathtaking. With golden sunsets, vibrant energy, and natural beauty, Mallorca isn’t just a destination—it’s a way of life.
Joining Aethos Mallorca means becoming part of a brand that is reshaping hospitality across Europe, with properties in Milan, Monterosa, Saragano, Sardinia, Corsica, and Ericeira—and with Madrid set to open in 2026. We continue to grow while staying true to our purpose: creating spaces where people feel inspired, connected, and at home.
Your journey with us in Mallorca is an opportunity to make an impact and be part of something truly exceptional on one of the Mediterranean’s most extraordinary islands.

Overview:
Join our outstanding team as a Hostess and be the first point of contact, setting the tone for a memorable dining experience. If you’re passionate about hospitality, enjoy engaging with guests, and thrive in a dynamic, fast-paced environment, this is the perfect opportunity for you. As the welcoming face of our restaurant, you’ll greet guests with warmth and professionalism, manage reservations, and ensure smooth seating arrangements. Your role is essential in creating a welcoming atmosphere and contributing to the exceptional service that makes Aethos unique.

Essential Job Functions and Responsibilities

  • Guest Engagement & Service:
  • Welcome guests with genuine warmth and professionalism, creating a friendly and inviting atmosphere as they arrive. Ensure that each guest feels valued and attended to from the moment they step through the door. Manage reservations, seat guests promptly, and provide accurate wait times when necessary. Address any special requests or concerns efficiently, ensuring a seamless experience from start to finish.
  • Seating & Organization:
  • Efficiently manage the seating chart, ensuring that tables are filled in an organized and timely manner. Coordinate with the waitstaff and management to optimize seating arrangements and ensure a smooth flow of service. Ensure the dining area is ready for guests, including setting up menus, and ensuring cleanliness and organization.
  • Guest Communication & Experience:
  • Act as the main point of contact for guest inquiries, offering recommendations and information about the restaurant. Be proactive in anticipating guest needs, such as assisting with coats, helping them settle comfortably, and guiding them through any specific requests. Ensure that all guests feel welcomed and valued, fostering an atmosphere of hospitality and warmth.
  • Health, Safety & Compliance:
  • Ensure that all health, safety, and hygiene standards are maintained throughout service. Adhere to safety protocols regarding guest and staff well-being. Monitor cleanliness and organization of the front-of-house area to ensure a positive and safe experience for guests and colleagues.
  • Teamwork & Communication:
  • Collaborate closely with servers, bartenders, and kitchen staff to ensure smooth operations and a positive guest experience. Communicate effectively during busy service periods, providing support where needed to maintain a calm and efficient environment. Actively participate in team meetings and briefings to stay informed about guest preferences, special events, or any changes to service procedures.

    • Key Qualifications & Requirements

  • Language Skills: Fluency in both Spanish and English is essential to effectively communicate with guests and team members.
  • Experience: Previous experience in hospitality (minimum 1 year) is highly valued, though a passion for service and a natural ability to host are equally important.
  • Hospitality Mindset: Must possess a genuine enthusiasm for the hospitality industry, with a warm, approachable, and guest-first attitude.
  • Flexibility: Willingness to work flexible hours, including evenings, weekends, and during special events, as required by the hotel's operations.
  • Problem-Solving & Communication: Strong ability to make thoughtful decisions, handle guest feedback constructively, and resolve issues with professionalism and care.
  • Reliability: Consistent attendance and punctuality are required in line with Aethos scheduling standards, which may vary based on hotel needs.
  • Compliance: Adherence to all Aethos Hotel standards, health and safety regulations, and operational procedures to ensure a smooth and secure environment for guests and staff.
  • Team Contribution: Actively seek ways to improve service, enhance team productivity, and contribute to a positive and solution-oriented work culture.
  • Professional Demeanor: Maintain a consistently warm, friendly, and genuine presence while upholding the highest standards of professionalism.

    • What We Offer

  • Career Growth: Attractive development opportunities within a fast-growing hospitality group, with both local and international potential.
  • Training & Development: Ongoing training to support your professional growth and enhance your skills.
  • Exclusive Perks:
  • Special Family & Friends hotel rates so your loved ones can enjoy the Aethos experience.
  • Discounts on hotel services and across all Aethos properties.
  • Work Environment: A dynamic, multicultural team that values collaboration, creativity, and shared success.
  • Incredible Location: Work in a stunning coastal setting where the Mediterranean is your daily backdrop.
  • Uniform: Provided by the hotel.
  • Schedule: Rotating shifts, including weekends and public holidays.

    • Additional Information

    Ready to Join Us?
    If you're passionate about hospitality, committed to delivering outstanding service, and excited to be part of a team that values excellence, we’d love to welcome you as our next Waiter. Your energy, dedication, and attention to detail will help create memorable experiences for every guest. We can’t wait to meet you—let’s make something exceptional together.

    At Aethos, we promote equal opportunities and fair treatment in all our recruitment processes. All applications will be considered without distinction of gender, sexual orientation, age, origin, religion, or any other personal condition. We foster an inclusive and respectful work environment for everyone.
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