Field Service Support Manager (MAP25417) na TMEIC Corporation Americas

Description

Job # MAP25417

Job Title Field Service Support Manager

Office Location Brookshire, TX preferred

Business Function/Department Power Electronics Systems / Quality & EHS

Sales Territory, if applicable

General Role Description

Manage the Business Unit’s (BU) field service support team to drive effective analysis and resolution of client service matters

Role Accountabilities

-   Build and lead a team of committed and capable employees to deliver effective resolution of client issues

-   Serve as the primary point of contact and escalation for Technical Service Engineer inquiries

-   Evaluate client issues and product quality concerns and coordinate resolution, escalating to the immediate manager as necessary

-   Plan, schedule, and assign field service personnel to client sites using appropriate methodologies and managing scheduling conflicts as needed

-   Drive effective communication and process management to meet client expectations related to safety, quality, and delivery

-   Maintain accurate records of client interactions, service activity, issue resolution, and feedback

-   Coordinate troubleshooting of deployed product issues with engineering, testing, and quality control teams

-   Prepare, review, and present monthly service reports summarizing product issues, resolutions, and trends to management

-   Identify opportunities and provide recommendations to the BU to improve client service processes

-   Coordinate equipment orders, delivery logistics, and technician travel arrangements for service activities

General Employee Accountabilities

-   Bring full effort to bear on tasks assigned by manager

-   Give manager best advice

-   Give earliest notice when work cannot be delivered as specified

-   Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

-   Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

-   Comply with all Company policies, practices, and procedures and all regulations and laws

-   Recommend viable improvements proactively

-   Ensure effective utilization of business tools and processes

Manager Accountabilities

-   Build and lead a team of committed and capable employees

-   Plan for, appropriately assign, resource, and integrate the work of the team

-   Lead, expect, and implement continuous improvement

-   Own the output of the team

-   Ensure team members fulfill functional and general employee accountabilities

-   Exercise effective managerial leadership to include

-    Two-way managerial team working

-    Fair and just treatment of direct reports

-    Context setting

-    Planning

-    Task assignment

-    Ongoing performance management

-    Coaching

-    Selection and orientation

-    De-selection and dismissal

Requirements

Minimum Qualifications

-   Bachelor’s degree in electrical, mechanical, industrial, computer engineering, or related field, or equivalent via education and/or work experience

-   3 years’ experience in production or quality management within the power electronics industry, including medium- and high-voltage products

-   Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

-   Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

-   Demonstrated continuous improvement in areas of responsibility

-   Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

-   Availability to travel, domestically and internationally, approximately 10%, sometimes with limited notice

Preferred Qualifications

-     Demonstrated experience managing quality control in a manufacturing environment, particularly with utility-scale PV inverters, UPS drives, MV drives, or similar products

-     Demonstrated ability to lead cross-functional teams

-     Demonstrated experience working in ISO 9001 environments with knowledge of quality management systems such as QT-9

-     Working knowledge of advanced quality control methodologies, testing tools, and digital quality platforms

-     Demonstrated experience in supplier quality management, including development and maintenance of strategic supplier relationships

-     Proficiency in Oracle business systems

Link to TMEIC Corporation Americas website:  https://www.tmeic.com/.  To be considered an applicant for any available positions, individuals must complete an online job application for each posting.  A resume may be attached to the online application but is not considered a substitute for the information in the application.  Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer