- Escritório em Charleston
Description
The Role (Straight Talk)
You run today.
As Operations Manager, you are the on-site authority responsible for making sure each day runs safely, smoothly, and on standard. You own execution — not strategy. When the building is open, staff should know you’re in charge and trust your decisions.
If things are calm when it’s busy, you’re doing your job.
What You’re Responsible For (Outcomes, Not Tasks)
1. Daily execution
- Shifts start prepared and staffed correctly
- Zones are covered and running as intended
- Breaks, rotations, and substitutions happen without chaos
- The floor feels controlled, not reactive
2. Safety & incident handling
- Safety rules are enforced consistently
- Unsafe behavior is corrected immediately
- Incidents are handled correctly and escalated without delay
- You know when to pause or shut down activity
3. On-floor leadership
- Staff look to you first, not founders
- Zone Facilitators stay engaged and accountable
- Weak performance is corrected in real time
- Standards are upheld even when it’s uncomfortable
4. SOP adherence
- What’s written is what happens
- Shortcuts are not normalized
- Deviations are flagged and documented
- You help refine SOPs through feedback, not freelancing
5. Communication & reporting
- You keep the GM informed of issues and trends
- You surface problems early, not after they escalate
- You bring facts, not excuses
What You Explicitly Do Not Own
This role is execution-focused. You do not own:
- Hiring or firing decisions (you provide input)
- Pay bands or promotions
- Staffing model or labor targets
- Programming or pricing decisions
- Guest comping philosophy
Those decisions belong to the GM / Founder.
What Success Looks Like
- The GM can leave the building and operations still run clean
- Staff defer to you naturally
- Parents feel confident even during peak hours
- Issues are predictable and manageable, not surprising
- Founders are not pulled into daily firefighting
Who This Role Is For
You’ll thrive here if you:
- Are comfortable being the authority on site
- Can correct staff calmly and directly
- Stay composed under pressure
- Prefer execution over strategy
- Take pride in running a tight operation
Strong backgrounds include gyms, camps, hospitality, or multi-shift environments.
Bottom Line
If you want a role where:
- you’re trusted to run the building
- your decisions matter in real time
- and your leadership is felt, not theoretical
This is that role.
Requirements
- Must be 18+
- Prior experience running or supervising daily operations
- Strong floor presence and communication
- Comfortable handling safety issues and escalations
- Willing to work nights, weekends, and peak hours
- CPR / First Aid certified (or willingness to obtain)
Application Standards
We take our hiring process seriously and expect the same from applicants.
- Please answer all application questions thoughtfully. Incomplete or generic responses will not move forward.
- If selected for a one-way video response, completion is required to continue in the process.
This helps us identify candidates who are prepared, detail-oriented, and genuinely interested in the role.
Benefits
- $70,000 – $85,000 salary
- Above-market pay for an on-site authority role
- Clear growth path into General Manager
- Unlimited Sportyard membership
- Leadership role in a fast-growing concept
