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Health Informatics Solution Coordinator na Telligen

Telligen · West Des Moines, Estados Unidos Da América · Remote

Microsoft Office

Microsoft Excel

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Description

The Health Informatics (HI) Solution Coordinator at Telligen is a specialized technical support role focused on managing and supporting the Qualitrac application for various Medicaid and Commercial contracts. As a Qualitrac platform subject matter expert, responsibilities include providing operational support, maintaining documentation and user guides, conducting product validation, and developing process materials. Success in this desk-based position requires proficiency in Microsoft Office, strong problem-solving capabilities, and exceptional customer service skills, with prior Qualitrac experience being highly valuable. The role demands meticulous attention to detail, excellent communication abilities, and proven capability to manage multiple priorities while thriving in a collaborative team environment.

Essential Functions

  • You will serve as subject matter information resource to internal and external customers. Utilize knowledge to research and resolve issues in a timely manner and to the customer’s satisfaction. 
  • You will create and update multiple formats of documentation, ensuring information is accurate, thorough, and follows established processes and compliance requirements (i.e. 508 compliance standards).
  • You will provide product level validation to identify issues and recommend changes if needed. 
  • You will provide input based on subject, program and product knowledge to the business and functional requirements for software products and services, including enhancements. Complete tickets and deliverables on time.
  • You will perform other duties as assigned.

    • Requirements

  • Four-year degree in business, healthcare, or IT
  • 1-3 years of relevant experience, or comparable work experience in application support and troubleshooting
  • Proven ability to excel in a fast-paced environment while managing concurrent priorities and meeting critical deadlines 
  • Strong collaborative mindset with demonstrated success in cross-functional team environments 
  • Exceptional analytical and problem-solving capabilities with a solutions-oriented approach 
  • Track record of identifying and implementing process improvements through systematic analysis
  • Advanced proficiency in enterprise software systems and technical troubleshooting 
  • Strong organizational and time management abilities
  • Excellent interpersonal skills with emphasis on team collaboration 
  • Demonstrated capacity for complex problem resolution and strategic thinking
  • Working knowledge of Qualitrac systems preferred OR candidate must possess strong technical competencies and demonstrate ability to quickly master industry-specific software applications.

    • Additional Information

    Who We Are:
     
    Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.

    Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

    Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

    Are you Ready?
     
    We’re on a mission to transform lives and economies by improving health.
     
    Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.
    Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.
    Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.
    Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.
      
    Thank you for your interest in Telligen!
    Follow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed.

    While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.
    Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.
    Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.
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