Sales Engineering Analyst Senior na EBANX
EBANX · Singapura · On-site
- Escritório em
EBANX believes in doing whatever it takes to make our Merchants successful and the Sales Engineer helps to drive that success every day. EBANX Integration team is seeking a highly skilled and experienced Sales Engineer (SE) to play a key role within the Operation department. This SE will join a team responsible for providing technical consulting and supporting as well as product guidance to Merchants looking to integrate EBANX as a payment processing services in Latin America. This is a Merchant-facing role where SE will work in conjunction with both pre and post-sales teams in APAC facilitating negotiations and technical solutions by performing technical selling of EBANX products and services.We are looking for a dynamic individual with fast, innovative thinking to deliver strong communication, excellent Merchant interaction, and exceptional troubleshooting skills. The right person will have solid business acumen and can thrive in a highly collaborative (and highly supportive) team environment.
Your day-to-day impact:
- Work closely with the Commercial Team to understand complex merchants’ needs and define the best technical solution to solve them;
- Making technical presentations and demonstrating how a product will meet Merchant needs;
- Providing pre-sales technical assistance and product education;
- Persuading Merchants that a product or service will best satisfy their needs;
- Work with key internal stakeholders, including Product, Operation, Legal, Compliance and Development teams to address specific Merchant business requirements or new product features;
- Prioritizes, communicates, and mitigates issues and risks with internal and external stakeholders promptly and clearly;
- Handle post-live communication and follow-ups with relevant stakeholders;
- Act as main technical point of contact for all implementation-related activities throughout the integration lifecycle;
- Facilitate setting up Merchant accounts, provide technical support and guide Merchants through testing and pre-launch activities.
Must-haves to shine in this role:
- Relevant experience in integrations and deep understanding of APIs;
- Broad understanding of technical concepts and payment processing;
- Excellent communication skills to translate API / technical terms to business/corporate stakeholders;
- Ability to successfully interact and dynamically adapt to communication styles with all levels of audiences including managers, and technical/IT staff;
- Ability to quickly assess and troubleshoot Merchant integration issues;
- Effective time management skills to work with multiple customers simultaneously;
- Ability to function independently and in team environment;
- English proficiency.
Bonus points if you have:
- Develop and maintain strategic partnerships with key stakeholders and decision-makers within client organizations to understand their business objectives and align our payment solutions accordingly;
- Experience in Payments Market, E-commerce, or similar industries;
- Stay abreast of industry trends, regulatory changes, and technological advancements to provide informed recommendations and maintain a competitive edge;
- Encourage a culture of continuous learning and innovation within the team, promoting knowledge sharing;
- Collaborate with the compliance and risk management teams to ensure adherence to industry standards and regulatory requirements.
