Clinic Operations Manager - Multi-Site na Clarity Clinic
Clarity Clinic · Chicago, Estados Unidos Da América · On-site
- Escritório em Chicago
Clinic Location (s): The Clinic Operations Manager will have oversight of two (2) adjacent clinics leading the operations team(s) and collaborating with the clinical staff.
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As Clinic Operations Manager (Multi-Site), you will oversee the operational performance of 2 clinics, each with a Front Desk Manager and up to 8 Patient Care Coordinators. You will ensure staff accountability, smooth workflows, and operational excellence, partnering with Clinical Directors and APP Leads to support prescribers and therapists.
This is a high-autonomy role: you will run the clinics operationally while reporting KPIs and improvement strategies to the Director of Operations. This is not a clinical role, so healthcare experience is helpful but not required — we are looking for candidates with strong operations, leadership, and team management experience, including retail, hospitality, or multi-site service industries.
Responsibilities:
Operational Leadership:
- Oversee daily clinic operations for 2 sites, including front desk, scheduling, and Patient Care Coordinator teams.
- Implement and maintain standard operating procedures to ensure efficiency and consistency.
- Partner with Clinical Directors and APP Leads to ensure prescribers are supported operationally.
Staff Management & Accountability:
- Supervise Front Desk Managers and Patient Care Coordinators.
- Ensure accountability for performance, attendance, and workflow.
- Conduct regular coaching, retraining, and performance reviews.
Multi-Site Coordination:
- Be present on each clinic site (3 days per week at one site, 2 days at the other, rotating weekly).
- Ensure operational consistency across sites, including scheduling, patient flow, and KPIs.
KPI Ownership:
- Track and report metrics such as patient census, provider fill rates, appointment scheduling efficiency, and staff performance.
- Use data to implement process improvements and operational solutions.
Team & Culture Building:
- Build a positive, accountable, and motivated operational team.
- Develop onboarding, training, and operational policies for front desk and patient care teams.
Qualifications:
Required:
- 5+ years of operations or multi-site management experience (healthcare or other industries like retail, hospitality, fitness, or service).
- Demonstrated ability to manage and develop teams across multiple locations.
- Strong analytical and KPI-driven mindset.
- Excellent communication, delegation, and follow-through skills.
- Ability to manage flexible hours to support clinic operations (clinics open 8am–8pm).
Preferred:
- Bachelor’s degree in business, healthcare administration, or related field.
- Experience implementing processes and standard operating procedures.
Why You’ll Love This Role:
- Opportunity to run multi-site operations with autonomy and authority.
- Make a real impact on clinic efficiency, staff performance, and patient experience.
- Competitive pay with performance-based bonus potential.
- Chance to bring operational expertise from outside healthcare to a high-growth organization.
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Full Time Salary: $95,000 - $105,000 (commensurate to years of experience)
- Bonus: 10-15% based on KPI performance
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Full comprehensive benefits package including health, dental vision, EAP services and more
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$100.00 Monthly Wellness Reimbursement/Stipend to promote your self-care routine & well-being
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401k match up to 4%
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Opportunities for growth and professional development
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20 days PTO + 5 Sick Days + 6 paid holidays
