Data Center Operations Technician – Tier III en LightEdge Solutions

Core Responsibilities

• Monitor and manage building systems and infrastructure (power, HVAC, biometric security, fire suppression).
• Install servers and networking equipment into racks, including CAT6, fiber, and power cabling.
• Work with project managers and technicians to support new client service installations.
• Receive, document, and process incoming shipments.
• Respond to and resolve alarms affecting infrastructure and services.
• Follow established Change Control processes and execute MOPs accurately.
• Assist with rack and cage layout, installation, labeling, and documentation.
• Support after‑hours on‑call rotation for PMs, break/fix, vendor coordination, and client support.
• Maintain working knowledge of mission‑critical infrastructure systems.
• Work directly with clients to resolve cabinet/cage power and infrastructure issues.
• Promote operational efficiency, uptime, and 24×7 facility availability.
• Coordinate and supervise vendor maintenance for UPS, generators, electrical, cooling, and fire suppression systems.
• Assist with deployment of new client services and IT hardware installations.
• Share technical knowledge with team members to support professional growth.
• Install hardware and structured cabling for new IT service deployments.
• Operate complex electrical systems including generators, transfer switches, PDUs, breaker panels, and UPS systems.
• Support and enhance BMS/EMS building monitoring systems.
• Serve as an SME in one or more areas: Security/Biometrics, CMDB, Electrical, Mechanical, HVAC, BMS, Environmental Systems.

Tier III Related Responsibilities

• Act as the backup for the Datacenter Operations Manager when needed.
• Create, refine, and enforce standard operating procedures, policies, and MOPs.
• Schedule daily work assignments for DC Operations personnel.
• Lead cross‑training initiatives to strengthen team operational readiness.
• Maintain expertise in mission‑critical building systems (electrical, mechanical, HVAC, security, biometric, environmental).
• Coordinate and lead design/layout of rack and cage environments, including structured cabling and power distribution.
• Conduct and document facility inspections to ensure compliance with certifications.
• Lead major troubleshooting, root‑cause analysis, and long‑term remediation.
• Facilitate and lead data center tours for clients, auditors, and stakeholders.
• Serve as senior technical escalation for complex problems and customer needs.
• Mentor Tier I and Tier II technicians to enhance technical skill sets.
• Perform advanced installation/configuration of cabling systems (Ethernet, telco, CAT6, SM/MM fiber).
• Ensure high standards of availability, security, and reliability across facilities.

Education and Experience

• A minimum of a two-year technical degree, or 8–10 years of equivalent technical experience, or a relevant military occupational specialty (MOS).
• Expertise in systems such as security/biometrics, CMDB, electrical, mechanical, HVAC, BMS, and environmental systems.
• Experience with computerized and building management systems to support BMS/EMS monitoring.
• Proficiency with Ethernet, telephone, CAT6, and single-mode/multi-mode fiber cabling.
• Experience operating complex electrical systems including generators, transfer switches, PDUs, breaker panels, and UPS systems.
• Understanding of data center cooling systems and airflow management.
• Ability to document policies and procedures thoroughly.
• Strong analytical and problem‑solving skills for gathering data, establishing facts, and drawing conclusions.