German-Speaking Support Agents: Full Relocation Package to Greece chez Mercier Consultancy MD

Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German-Speaking Support Agents with a full relocation package to Greece! This position is tailored for individuals who are passionate about customer service and are eager to support clients in a vibrant and dynamic environment. As part of our team, you will play a key role in assisting our German-speaking customers, ensuring they receive the highest level of support.

Key Responsibilities

• Provide exceptional customer service to German-speaking clients via phone, email, and live chat.
• Assist with inquiries regarding products, services, and account-related issues.
• Address and resolve customer complaints effectively to maintain high satisfaction levels.
• Log and track customer interactions and issues in our CRM system for accurate records.
• Collaborate with other teams to manage complex inquiries and escalate when necessary.
• Stay informed about product updates, promotions, and industry trends to provide informed responses to customers.

Requirements

• Fluency in German (both written and spoken) is mandatory; proficiency in English is a strong asset.
• Previous experience in customer support or a related field is preferred.
• Strong communication skills and a commitment to customer satisfaction.
• Excellent problem-solving abilities and a proactive approach to customer inquiries.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with CRM systems and customer support software is a plus.
• Willingness to relocate to Greece as part of this opportunity.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...