Business Support Coordinator (Redeployment - 21467) na ORC External

• Suffolk County Council
• Address: Endeavour House, Ipswich, IP1 2BX – Hybrid 
• Salary: £28,598 per annum (pro rata for part time)
• Hours: 37 hours per week, flexible working options available
• Contract: Permanent

Are you looking for a role where your organisational skills make a real impact? Suffolk Fire and Rescue Service (SFRS) is seeking a Business Support Coordinator to join our dedicated Business Support Team. This is your chance to play a vital part in supporting one of the county’s most essential services, ensuring smooth operations behind the scenes and helping us deliver for the communities we serve.

Our Business Support Team is small but dynamic, providing crucial administrative support across the Service and acting as the non-emergency voice of the organisation. If you thrive in a varied, fast-paced environment and want to be part of a team that values collaboration and excellence, this could be the perfect opportunity for you.

What you will do

As a Business Support Coordinator, you will play a key role in ensuring the smooth running of the SFRS by delivering high-quality administrative support. Your responsibilities will include:

• Managing correspondence – handling incoming and outgoing emails and telephone calls, ensuring queries are directed and resolved promptly.
• Scheduling and diary management – organising meetings, booking rooms, and maintaining calendars for senior leaders and teams.
• Document preparation and management – drafting, formatting, and proofreading reports, presentations, and official documents; maintaining accurate records and filing systems.
• Data entry and reporting – updating databases, compiling statistics, and producing reports to support operational and strategic decision-making.
• Financial administration – processing purchase orders, invoices, and expense claims in line with County Council procedures.
• Meeting support – preparing agendas, taking minutes, and following up on action points to ensure timely completion.
• Customer service – answering non-emergency calls, providing clear and helpful information to the public, and liaising with internal teams to resolve queries.

You will need

• A proactive, can-do attitude and a willingness to learn. 
• Strong IT skills, including Microsoft Office, Teams, and SharePoint. 
• Ability to work collaboratively towards shared goals, as well as independently. 
• Confident communication skills and a professional approach.

You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. 

The team 

• Based at Endeavour House, Ipswich, the Business Support Team provides assistance to multiple departments and acts as the non-emergency link to the public. 
• You’ll have opportunities to get involved in events such as Open Days and the County Show, and work with teams across the Service. 
• Office days are typically Monday–Thursday, with the option to work from home on Fridays. We’re flexible and happy to discuss arrangements in line with County Council policy. There would be a requirement to be office based during the initial training period.

Empowering Everyone 

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report

For more information 

Please contact Graeme Richardson for a casual conversation. You can reach them by calling 01473 264439 or emailing [email protected]

How to apply

Step 1 - Read the Job and Person Profile (docx).

Step 2 - Click ‘Apply Now’ to start your online application. 

Step 3 - Complete the Supporting Statement template answering the following questions (no more than 250 words per question)

1. Describe a situation where you had to handle a difficult or challenging customer enquiry. How did you approach the situation, what actions did you take, and what was the outcome?
2. Tell us about a time when you had to complete multiple tasks within strict deadlines. What systems or methods did you use to ensure accuracy and timeliness?
3. Provide an example of how you've supported colleagues in other departments to achieve shared objectives. What was your specific contribution and how did it benefit the wider team?
4. Describe a situation where you had to explain complex information clearly to someone who was not familiar with the subject. How did you ensure they understood?

Step 4 - Upload a CV (without name and personal details).

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. 

Please note: Without a supporting statement and CV, your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing [email protected] or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30pm, 27 November 2025. 

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid  

Company