In-Custody Case Manager I/II (Open and Promotional) na County of San Mateo, CA

About the Department

The San Mateo County Sheriff's Office invites applications from compassionate and committed individuals to join their team as an In-Custody Case Manager (ICCM).

The Correctional Division operates two jails in Redwood City: Maguire Correctional Facility (MCF) and Maple Street Correctional Center (MSCC). The Sheriff's Office takes pride in its programs for incarcerated population and has designed the MSCC for programming and case management, with classrooms and over 20 programs for male and female incarcerated individuals. The Corrections Division also offers programs and services to incarcerated persons at Maguire Correctional Facility. To learn more about the Corrections Division, visit: https://www.smcsheriff.com/corrections-division.  
 
As an In-Case Custody Manager you will:
Work one-on-one with incarcerated persons (IPs) in performing case management duties and a variety of technical tasks including planning, implementing, and coordinating of jail programs and services in the areas of cognitive behavioral, education/literacy, vocational, and activity-based programs. You may be facilitating program groups using approved curricula designed for the justice-involved population. These critical programs provide IPs opportunities to obtain the necessary skills for successful reentry into the community. Develop basic programmatic procedures, coordinate functions with other program areas such as Community Based Organizations, Adult Probation, Correctional Health, Human Services Agency and Behavioral Health Recovery Services.

Rewarding aspects of the job: 
Your work will have a direct impact on the lives of incarcerated individuals, many of whom have not had the opportunity to participate in programs that address their needs. As an ICCM, you will assess people for the areas of need to focus on during incarceration, prepare reentry plans to link people with services and support upon release, and work with like-minded colleagues that assist the justice-involved population in their reentry journey.
Your contributions will benefit men and women during their incarceration and after their release.  

You will provide the motivation needed for adults to enroll in a fully accredited high school diploma program and encourage them to believe they have what it takes to graduate. As their case manager you will attend graduation ceremonies in correctional facilities, cheering on individuals who may be celebrating their first significant achievements in these programs. Additionally, you will collaborate with a diverse team of professionals, both within and outside the correctional setting, all dedicated to making a meaningful difference in the lives of the justice-involved population.

Challenging aspects of the job: 
You'll manage a caseload with competing deadlines to offer vital resources essential for the successful reintegration of individuals who have been incarcerated. You will work with personnel at all levels within correctional facilities, as well as with various providers who deliver programs and services within the jails.

 The ideal candidate will be:

• Highly organized and detail oriented. Exhibits the ability to meticulously manage multiple tasks and priorities, ensuring that all aspects of case management, program planning, and coordination are handled with precision. Maintains a strong focus on the details of work content, steps, and final outcomes to ensure accuracy and thoroughness in all aspects of case management and program implementation.
• Adaptable. Demonstrates flexibility and the ability to adapt to changing situations within the correctional environment. Capable of adjusting to new instructions from various peace officers and senior-level staff members while effectively managing shifting priorities in program delivery and case management.
• Collaborative: Proven ability to work effectively as part of a Multi-Disciplinary Team (MDT), coordinating services and programs with partner agencies such as Community-Based Organizations, Adult Probation, Correctional Health, Human Services Agency, and Behavioral Health Recovery Services. Fosters teamwork to ensure the seamless delivery of services to incarcerated individuals.
• A self-driven team player. Takes initiative in a fast-paced environment, proactively identifying tasks that need to be accomplished without waiting for specific instructions. Works independently while also contributing to team goals, ensuring that the needs of incarcerated persons are met in a timely and efficient manner.
• Exceptional at communication, team driven and interpersonal skills. Possesses strong communication and people skills, essential for interacting with various staff members, departments, and the public. Demonstrates diplomacy, tact, and politeness while building and maintaining professional relationships. Collaborates effectively with others to achieve shared goals in the management and delivery of programs.
• Professional. Upholds a strong work ethic by being proactive, reliable, and accountable. Consistently meets deadlines and produces high-quality work, taking responsibility for the outcomes of assigned projects and tasks related to the case management and rehabilitation of incarcerated individuals.
• Client (or Customer) Focused. Prioritizes the needs and experiences of clients, ensuring that services and interactions are tailored to address individual concerns. Demonstrates a commitment to providing personalized support to incarcerated persons, focusing on their successful reentry into the community.
• Ethical. Maintains unwavering honesty and integrity, upholding moral and ethical principles in all professional activities. Ensures that all actions and decisions made in the course of work are in the best interest of the individuals served and align with the highest standards of professional conduct.

Position Duties

• Manage a caseload of incarcerated individuals.
• Interview and conduct regular face-to-face follow-ups with the incarcerated population.
• Conduct program/service needs assessment.
• Complete initial/re-assessment and initiate case plan to include curriculum schedule.
• Participate in multi-disciplinary meetings to identify opportunities for incarcerated individuals upon release.
• Assess incarcerated individuals for post-release program/service needs, financial obligations and entitlement eligibility.
• Collect and analyze data and develop a community profile on specific programs.
• Prepare a variety of correspondence, periodic and special reports, informational publications, program documentation, policies, procedures and other written materials.
• Link incarcerated individuals to community-based services, vocational, and educational opportunities.
• Perform related duties as assigned.

Minimum Qualifications

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.  A typical way to qualify is:

• Principles, practices, and administrative requirements of the program to which assigned.
• Contemporary social, political and economic trends and problems related to community services.
• Principles of social planning and program development related to community services.
• Specialized technical knowledge related to assigned program area.
• Monitoring and evaluating systems for community services programs.
• Formulation and function of community and volunteer organizations.
• Current social and community needs.
• Principles and practices in community development and services planning.
• Methods applied to the collection and evaluation of statistical data.
• Principles of community organization.
• Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines.
• Computer applications related to the work.
• Office administrative practices and procedures, including records management and the operation of standard office equipment. 

• Make independent judgments and work independently.
• Prepare concise reports and recommendations.
• Communicate effectively in writing and orally.
• Coordinate multiple facets of a program function.
• Interpret rules, regulations and guidelines at all government levels.
• Compile, analyze and interpret data using statistical and research techniques.
• Establish and maintain cooperative working relationships with members of other departments and diverse community groups.
• Plan, organize, promote and coordinate diverse community program activities.

Other Qualifications

Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

Responses to supplemental questions are required and must be submitted in addition to the Standard San Mateo County employment application.  A resume or reference to a resume will not be accepted as a substitute for your responses to these questions.

The examination process will consist of an application screening (weight: Pass/Fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. 

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

Tentative Recruitment Timeline:
Final Filing Date: Thursday, December 4, 2025, by 11:59PM PST     
Applicant Screening: Week of December 15, 2025
Virtual Panel Interviews: Week of January 5, 2026