Product Owner Conversational AI (gn) Vollzeit/Teilzeit na DKV Mobility Services
DKV Mobility Services · Ratingen, Alemanha · Onsite
- Professional
- Escritório em Ratingen
Product Owner Conversational AI (gn) Vollzeit/Teilzeit
Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!
- As a Product Owner for Conversational AI, you actively contribute to shaping the digital customer journey.
- Your focus spans the entire customer lifecycle—from AI-powered Conversational Commerce to onboarding and care assistants in customer service.
- You play a key role in successfully implementing our Microcustomer Strategy and leverage your expertise in software delivery, technical concepts, and agile methodologies to drive results.
- Acting as the interface between business and tech, you ensure that requirements, user journeys, and implementations align, delivering a best-in-class AI-powered customer experience.
- You define the strategic direction for customer-facing Conversational AI at DKV Mobility and make sure it covers all relevant touchpoints along the customer lifecycle.
- You own roadmap planning and management, ensure synchronization with the AI team and other stakeholders, and monitor execution.
- You analyze business requirements and customer needs, document them in a structured way, and translate them into actionable user stories and technical concepts for development teams.
- Together with the AI team, you define clear release goals, align them with strategic priorities, and ensure complete requirements and a clear definition of done.
- You plan and conduct user acceptance tests, closely coordinate with the AI team and all relevant stakeholders, and ensure smooth releases.
- You establish a governance structure for customer-facing Conversational AI, lead the central committee, and coordinate the prioritization of business needs across all stakeholders.
- You analyze the performance of our customer-facing Conversational AI and derive data-driven optimizations for flows and intents—always keeping best-in-class CX in mind!
- You continuously develop new use cases for Conversational AI and oversee their implementation from concept to go-live.
- You act as an ambassador for Conversational AI, communicate the value of our AI solutions, and build trust and acceptance among internal and external stakeholders.
- You have at least 4 years of experience in a role such as Product Owner, Solution Consultant, or Business Analyst in an agile environment and have already been responsible for introducing new AI systems, processes, and structures.
- Your technical understanding of AI platforms such as Cognigy, Conversational AI (voice and chat), LLMs, Generative AI, and Agentic AI, as well as your basic knowledge of technical architectures and integration concepts, set you apart.
- You combine analytical thinking with technical expertise and bring experience with CRM systems such as MS Dynamics 365, ideally complemented by knowledge of eCommerce and contact center technologies like Adobe Commerce and Genesys PureCloud.
- Your business-fluent German skills, both written and spoken, are complemented by very good English skills. Ideally, you also have additional foreign language knowledge.
- You enjoy occasional travel within Europe.
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Did you know that we have received several awards as an employer in recent years?
Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Cristina Moraru via [email protected].
