Information Support Officer - Adults Social Care na South Gloucestershire Council

How you'll make a difference:

Under the guidance of the Performance and Data Manager and experienced team, you will assist in the collation, analysis, and presentation of management information and activities. Your work helps inform decisions on funding, service planning, and resource allocation through improving the quality of data feeding into key reports and statutory returns.

What you will be doing:

• Daily, you will assist in the collation and processing of data accurately to support the council’s decision-making processes and to complete returns to government departments.
• Providing advice to colleagues, you will ensure that they receive appropriate guidance about policies, procedures and processes whilst ensuring effective working relationships are maintained. 
• It will be your responsibility to provide a wide and varied range of administrative tasks to assigned projects ensuring written reports are compiled, support is provided and records are accurate which will help to inform decision making.  
• When required you will maintain and update information systems and databases. 

What we need from you:

• We require you to hold either 3 GCSEs (grade C or above) including English and maths or a relevant qualification equivalent to at least NVQ Level 2 (e.g. in Using Information Technology) or significant recent and relevant experience in a similar role.
• It is key that you have recent relevant experience and skills in the analysis and presentation of data from complex spreadsheets and databases.
• You must have the ability to prioritise your workload to meet changes in demands and deadlines and have a good attention to detail and accuracy in your work, including pointing out any underlying issues or risks with the data.
• Given the elements of the role, you need to be able to communicate effectively with staff with limited knowledge of the underlying data and its coding.
• You must also have effective documentation skills, including the writing and updating of procedural guidance relating to analyses and guidance for end users regarding use and interpretation.
• It would be beneficial to have some experience/knowledge of Adult Social Care and Mosaic.

What you need to know:

• This role is hybrid, with a mixture of working at our office in Yate and working from home.

Interviews anticipated week commencing the 8th December 2025.

How a career at South Gloucestershire Council is different:

• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work. 
• We trust our team to work in the way which allows them to make the biggest difference and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation.  
• As part of our benefits package you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.  
  
  

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here. 

• We're building and shaping communities which people are proud of.
• We're working with the most vulnerable in our community to help them achieve what they want in life.
• We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.   
  
  

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference. 
We’re making a difference, be part of it!  

To view the full job description, please click this link:Information Support Officer  

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