Regional Sr. Manager, Airports-Spain MAD (79591) na American Airlines

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The post holder reports to the Managing Director of Airports UK, EMEA & APAC, and is responsible for overseeing, providing leadership, direction, and alignment to a team of managers across 9 airports in EMEA.  The Regional Airports Manager is responsible for ensuring safety, compliance, reliability and financial performance in order to meet business objectives and strategic goals across these airports.

What you'll do

Key Responsibilities & Accountabilities

• To manage, co-ordinate and ensure delivery in all areas covering the area of customer services, ramp and baggage, operations, catering, security, premium services etc.
• To be responsible for meeting all operational performance goals and cost control goals.
• To analyze current processes and workflows to identify ways to create greater efficiency, productivity.
• To be responsible for ensuring American Airlines is presented in the best possible light to airport authorities, other airlines, and the public.
• To represent American Airlines at local Airport Operators Committee (AOC), International Air Transport Association (IATA) and Oneworld meetings and grow our relationship with Iberia.
• To work directly with AA’s Joint Business (JB) business partners to provide the best possible service at all airports with a particular focus on Iberia.
• To have overall responsibility to maintain the companies’ regulations and procedural objectives.
• To be responsible for preparing, monitoring, and controlling the total station operating budget and presentation of the budget to senior management at the annual budget meeting.
• To approve requisitions for equipment, materials, and supplies within the limits of the facility budget.
• To work collaboratively with our headquarters leaders in Skyview and other Division Managers to ensure consistent, high-quality use of available IT resources.
• To make decisions within the given limit and standard operating procedure guidelines.
• To motivate employees and align them with organization direction and achievement of station targets.
• To consult with airport management to discuss and plan such metrics as design and development of local procedures.

Leading & Managing Others

• To direct a team of managers and admin support staff and act as a role model in the development of direct reports through effective use of coaching.
• To conduct higher level investigations, disciplinaries and appeal meetings as required
• To oversee all audit requirements are compliant across relevant work areas.

What you'll do continued

General

• To take reasonable care of the health and safety of self, as well as the safety of others who may be affected by his/her acts or omissions. 
• To co-operate with AA as far as is necessary to enable AA to comply with all relevant statutory provisions. To immediately report serious risks or concerns over safety issues.
• To comply with the AA Rules of Conduct Europe & Pacific and work within the context of all Company’s policies & procedures.
• To maintain a standard of dress code that is appropriate to the role and in accordance with the Company’s uniform/dress policy.
• To be aware of and sensitive to differences and work in a way consistent with the principles of equal opportunities and anti-discriminatory practice.
• To always maintain and respect confidentiality and to ensure adherence to the Company’s Confidentiality Policy.
• To actively participate in regular coaching & counselling meetings, performance reviews and development meetings.
• To undertake appropriate training as agreed with their manager and to take responsibility for self-development.
• To undertake any other duties which are consistent with the position. This job description is intended as a guide to the main responsibilities of the position and not an exhaustive list of duties and tasks.
• To work in any other AA location as and when necessary and if applicable to the position.
• This job description is subject to periodic review, and it is expected the employee will contribute to the continued development of the role and work flexibly in response to the changing business needs and operational requirements.

All you'll need for success

Essential

• Spanish speaker
• Strong leader of people
• Uses effective negotiation skills
• Strong analytical skills
• Ability to think strategically
• Previous Management experience obtained within an airport environment
• Strong knowledge of the airline industry and of all airport functions
• Strong leadership skills to guide employees and contractors efficiently through American Airlines policies and procedures
• Strong level of commitment and drive
• Ability to make sound decisions and demonstrates sound judgment
• Ability to establish and maintain strong relationships with customers, partners and other departments within American
• Ability to influence others
• High level of flexibility and the ability to handle multiple priorities simultaneously
• Strong interpersonal skills
• Strong organization skills with the ability to work under pressure and to tight conflicting deadlines
• Excellent communication skills (oral and written) with the ability to liaise with all levels of the business
• Excellent presentation skills

Desirable

• Conflict resolution skills
• Experience of dealing with representative bodies (AOC, IATA, Civil Aviation Authority and Oneworld) at senior level

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.