- Professional
- Escritório em Anacortes
The Help Desk Administrator is responsible for researching, analyzing, resolving and responding to basic to complex technology problems and will own, manage, analyze and debug technical support issues for customers.
Location: Anacortes, WA
Schedule: 0.1 FTE / Per Diem | Monday–Friday | Variable Shifts with On-Call Coverage
Salary Range: $ 37.48 – $54.57 / per hour
What you'll be doing:
- Responsible for the development and management of the Help Desk knowledgebase system for all hardware and software issues.
- Responsible for the management and maintenance of a Task Management system to be used by all IT staff and customers
- Provides “Tier 1” level customer support for hardware, software, LAN and WAN troubleshooting.
- Responsible for the resolution and routing of various technical support issue requests to appropriate personnel.
- Serves as central communication point for IT support requests, including information collection and coordination, keeping both IT staff and customers informed of problem resolution or any delay in service.
- Performs user setup and maintenance of systems hardware in Active Directory and Meditech.
- Coordinates check-out and return of IT equipment such as laptops and projectors.
What you will bring to the team:
- Working knowledge of TCP/IP, DHCP, DNS and MS Active Directory
- Experience with remote administration tools like RDP, VNC and VPN
- Experience in the following P.C. applications to include MS Office Suite; LAN, WAN, Active Directory, DHCP, DNS and web based training.
- Prior hardware/software technical support experience required
- Valid Washington State Driver's license
- Possess system security protection knowledge.
- Understand and evaluate needs of customers to include different learning styles and level of technology competency and respond appropriately to customer needs.
- Must have demonstrated ability to interact positively with Administration, Directors, Managers, Supervisors, peers, co-workers, subordinates, patients and visitors.
- Must meet regular attendance standard and must stay at or below average sick leave utilization levels.
- Strong analytical and problem-solving abilities.
- Strong interpersonal, written and oral communication skills.
- Highly self-motivated and directed, with keen attention to detail and follow-through attitude.
- Ability to prioritize and execute tasks in a high-pressure environment.
- Ability to flourish in a team-oriented, collaborative environment.
- Ability to work independently and as part of a project team.
Requirements:
- Some college-level training with specialized course work in computer science, personal computer operations or related subject; and two (2) years experience as a Help Desk Coordinator or equivalent position.
Work Environment:
- While performing the duties of this position, the employee is exposed to inside environmental conditions, protected from weather conditions but not necessarily from temperature changes. The employee may be exposed to dust, pollens, pollutants, fumes and communicable diseases as related to a health care environment. The noise level in the work environment is usually moderate.
If you’re dependable, and passionate about supporting patient care behind the scenes, we want to meet you.
Apply today and help keep our surgical services running safely and smoothly.
