Document Specialist na Fay Servicing

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Document Specialist to join our team!

Reporting to AVP, Document Management, this position processes loan documents, ensuring accuracy, completeness, and compliance with established procedures. The role collaborates with internal teams to organize, catalog, and maintain documents, contributing to efficient workflows and timely retrieval when needed. This position requires a high attention to detail to verify the accuracy of information and research document-related inquiries.

This position requires a strong understanding of document management practices, a keen eye for detail, effective communication skills, and the ability to work effectively in a collaborative environment. The Document Specialist is expected to contribute toward identifying and recommending process improvements with the goal to positively impact document management operations.

Qualifications include: 

• Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED) required
• 1+ years' experience in mortgage document management roles required
• 1+ years' experience in mortgage servicing required
• Previous experience working in a fast-paced work environment
• Strong customer service skills
• Working knowledge of Microsoft Office products (Excel, Word, and PowerPoint)
• Strong verbal and written communication skills
• Strong interpersonal skills
• Demonstrated analytical skills and problem-solving abilities
• Solid decision-making skills with the ability to appropriately exercise good judgment
• Strong time management skills
• Ability to work effectively in a fast-paced, dynamic environment
• Customer service/ client orientation
• Results Orientation
• Strong attention to detail; strong compliance orientation
• Flexible, open to change, and able to learn new things quickly
• Collaborative work style; ability to work effectively with others
• Self-directed; ability to proactively ask questions and surface issues/ concerns
• Professional maturity, integrity, and the ability to maintain confidential data and information

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

Compensation

• The hiring range for this position is between $19.85-$22.58 per hour
• This position is eligible for an annual discretionary bonus

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.